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What is a Cloud Contact Centre? | Windsor Telecom
13th October 2022
A cloud contact centre helps businesses manage customer-related calls, web chat, email, social media and SMS interactions in a single,...
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How to manage technology changes across your business
12th October 2022
Change is always difficult, especially when you have a whole team to think about. These tips can help you manage...
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How you can maximise your chances of never missing a call
11th October 2022
It’s probably the one thing we get asked most, from every customer in every sector, “How can we make sure...
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Q&A with Osman Ahmed- Star of the month
2nd October 2022
For September, we knew that Osman was deserving of our star of the month trophy!...
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Benefits of improving your Agent Experience
27th September 2022
It's no secret that happy agents are the key to success in your contact centre, but what benefits exactly do...
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Is your contact centre tech a help or a hindrance?
15th September 2022
It can be exciting to adopt new tech into your contact centre, but is it right for your team? You...
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4 steps to replacing your ISDN phone system and the benefits it brings
9th September 2022
Are you still using ISDN phone systems? And did you know they're all being switch off by 2025? Heres a...
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Q&A with Sarah Cross- Star of the month
30th August 2022
For August, we couldn't have picked anyone else for our star of the month trophy!...
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Microsoft Teams: New features you’ll love
15th August 2022
Microsoft teams is always bringing out new and improved features to help us in our everyday tasks. Here's what's new...
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