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6 criteria to help you make the move to Microsoft Teams Calling
17th June 2022
Everyone’s talking about Microsoft Teams right now and with the future of work having moved to a hybrid model, it’s...
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Shift planning – How to optimise your call centre team
18th May 2022
Shift planning is all about finding the right balance between staff satisfaction and adequate cover for shifts. For years, this...
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5 ways to make customer communications easier
10th May 2022
One of the best enablers of a great customer experience is allowing your customers to communicate with you effortlessly and...
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9 Things All Contact Centres Should Do To Make Answering Queries Easier
7th April 2022
There is nothing worse as a customer than poor service and under qualified staff. According to a recent study, 50%...
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9 Questions to Help You Change Communication Solutions
7th April 2022
Ask yourself the following questions to help you figure out if you need to change your communication systems....
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The Importance of Choosing the Right Supplier
7th April 2022
As you may well know, telecom services are one of the most important foundations of any successful business, and it...
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5 Technology Change Management Steps for Charities
29th March 2022
Follow the 5 steps we follow as we manage change with our charity and non-profit customers to find them the...
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5 questions to discover what your contact centre agents want
17th March 2022
Here are 5 easy questions to help figure out what your call centre agent wants and needs....
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The communication challenges troubling charity leaders
16th March 2022
Around a third of charities said that their biggest communication challenge was budget restrictions, with a further 25% saying that...
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