17th June 2022
Everyone’s talking about Microsoft Teams right now and with the future of work having moved to a hybrid model, it’s...
Read more18th May 2022
Shift planning is all about finding the right balance between staff satisfaction and adequate cover for shifts. For years, this...
Read more10th May 2022
One of the best enablers of a great customer experience is allowing your customers to communicate with you effortlessly and...
Read more7th April 2022
There is nothing worse as a customer than poor service and under qualified staff. According to a recent study, 50%...
Read more7th April 2022
Ask yourself the following questions to help you figure out if you need to change your communication systems....
Read more7th April 2022
As you may well know, telecom services are one of the most important foundations of any successful business, and it...
Read more29th March 2022
Follow the 5 steps we follow as we manage change with our charity and non-profit customers to find them the...
Read more17th March 2022
Here are 5 easy questions to help figure out what your call centre agent wants and needs....
Read more16th March 2022
Around a third of charities said that their biggest communication challenge was budget restrictions, with a further 25% saying that...
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