Communications

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6 criteria to help you make the move to Microsoft Teams Calling
6 criteria to help you make the move to Microsoft Teams Calling

17th June 2022

Everyone’s talking about Microsoft Teams right now and with the future of work having moved to a hybrid model, it’s...

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Shift planning – How to optimise your call centre team
Shift planning – How to optimise your call centre team

18th May 2022

Shift planning is all about finding the right balance between staff satisfaction and adequate cover for shifts. For years, this...

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5 ways to make customer communications easier
5 ways to make customer communications easier

10th May 2022

One of the best enablers of a great customer experience is allowing your customers to communicate with you effortlessly and...

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9 Things All Contact Centres Should Do To Make Answering Queries Easier
9 Things All Contact Centres Should Do To Make Answering Queries Easier

7th April 2022

There is nothing worse as a customer than poor service and under qualified staff. According to a recent study, 50%...

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9 Questions to Help You Change Communication Solutions
9 Questions to Help You Change Communication Solutions

7th April 2022

Ask yourself the following questions to help you figure out if you need to change your communication systems....

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The Importance of Choosing the Right Supplier
The Importance of Choosing the Right Supplier

7th April 2022

As you may well know, telecom services are one of the most important foundations of any successful business, and it...

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5 Technology Change Management Steps for Charities
5 Technology Change Management Steps for Charities

29th March 2022

Follow the 5 steps we follow as we manage change with our charity and non-profit customers to find them the...

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5 questions to discover what your contact centre agents want
5 questions to discover what your contact centre agents want

17th March 2022

Here are 5 easy questions to help figure out what your call centre agent wants and needs....

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The communication challenges troubling charity leaders
The communication challenges troubling charity leaders

16th March 2022

Around a third of charities said that their biggest communication challenge was budget restrictions, with a further 25% saying that...

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