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Shift planning – How to optimise your call centre team
Shift planning – How to optimise your call centre team

18th May 2022

Shift planning is all about finding the right balance between staff satisfaction and adequate cover for shifts. For...

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Q&A with Vanessa Browning – Star of the month
Q&A with Vanessa Browning – Star of the month

18th May 2022

For April, there was one person that stood out as a worthy recipient of our 'Star of the...

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5 ways to make customer communications easier
5 ways to make customer communications easier

10th May 2022

One of the best enablers of a great customer experience is allowing your customers to communicate with you...

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