Our blog
Shift planning – How to optimise your call centre team
18th May 2022
Shift planning is all about finding the right balance between staff satisfaction and adequate cover for shifts. For...
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Q&A with Vanessa Browning – Star of the month
18th May 2022
For April, there was one person that stood out as a worthy recipient of our 'Star of the...
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5 ways to make customer communications easier
10th May 2022
One of the best enablers of a great customer experience is allowing your customers to communicate with you...
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Success stories
We unified Redeem’s multiple offices and made it easy for them to understand what they were getting and what they’re paying for.