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Shift planning – How to optimise your call centre team
Shift planning – How to optimise your call centre team

18th May 2022

Shift planning is all about finding the right balance between staff satisfaction and adequate cover for shifts. For years, this...

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Q&A with Vanessa Browning – Star of the month
Q&A with Vanessa Browning – Star of the month

18th May 2022

For April, there was one person that stood out as a worthy recipient of our 'Star of the Month' trophy...

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5 ways to make customer communications easier
5 ways to make customer communications easier

10th May 2022

One of the best enablers of a great customer experience is allowing your customers to communicate with you effortlessly and...

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B P Collins selects Windsor Telecom to provide exceptional customer experience
B P Collins selects Windsor Telecom to provide exceptional customer experience

25th April 2022

B P Collins, a Times’ Top 200 law firm that helps people and businesses achieve their goals and make lives...

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9 Things All Contact Centres Should Do To Make Answering Queries Easier
9 Things All Contact Centres Should Do To Make Answering Queries Easier

7th April 2022

There is nothing worse as a customer than poor service and under qualified staff. According to a recent study, 50%...

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9 Questions to Help You Change Communication Solutions
9 Questions to Help You Change Communication Solutions

7th April 2022

Ask yourself the following questions to help you figure out if you need to change your communication systems....

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The Importance of Choosing the Right Supplier
The Importance of Choosing the Right Supplier

7th April 2022

As you may well know, telecom services are one of the most important foundations of any successful business, and it...

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5 Technology Change Management Steps for Charities
5 Technology Change Management Steps for Charities

29th March 2022

Follow the 5 steps we follow as we manage change with our charity and non-profit customers to find them the...

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National Coastwatch partners with Windsor Telecom to modernise communications
National Coastwatch partners with Windsor Telecom to modernise communications

29th March 2022

National Coastwatch (NCI) partners with Windsor Telecom to modernise communications and help preserve more lives. ...

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