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5 Tell-tale Signs You Need a Contact Centre Solution
14th February 2022
When we hear the phrase contact centre we think of faceless rows of people with headsets answering hundreds of calls...
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Consumer complaints reach a new high in the UK
7th February 2022
In a recent survey by the ICS, we've seen consumer complaints increase dramatically to a new high in 2022....
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Q&A with Jon Fenner, IT Engineer and our December star of the month
12th January 2022
Here at Windsor Telecom we like recognise and celebrate when our team go above and beyond for our colleagues and...
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5 Ways to Create a Super-Agent in your Contact Centre
12th January 2022
Imagine a fully motivated contact centre agent who always works at 110%, who your customers love and who helps your...
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Tech tips: 5 things your telephony provider should be doing for you in 2022
12th January 2022
People love to talk. And although we have more ways than ever to communicate – email, chat, social – conversations...
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5 powerful statistics that show that the hybrid workforce is the future
15th December 2021
For nearly two years businesses have had to adapt and overcome many challenges within the workplace and one of them...
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An evening of networking at the Windsor & Eton Brewery
9th December 2021
It’s safe to say that virtual events were a great way (and only way) to get people together, but the...
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Infographic: The Rise and Fall of PSTN and ISDN
10th November 2021
Follow us as we take you through a journey from the invention of the first telephone and twisted copper pairs,...
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The Age of the Cloud Contact Centre
10th November 2021
If there’s one thing we’ve learnt over the past two years it’s how businesses have had to be flexible in...
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