Take some time out to read our articles.
14th February 2022
When we hear the phrase contact centre we think of faceless rows of people with headsets answering hundreds of calls...
Read more7th February 2022
In a recent survey by the ICS, we've seen consumer complaints increase dramatically to a new high in 2022....
Read more12th January 2022
Here at Windsor Telecom we like recognise and celebrate when our team go above and beyond for our colleagues and...
Read more12th January 2022
Imagine a fully motivated contact centre agent who always works at 110%, who your customers love and who helps your...
Read more12th January 2022
People love to talk. And although we have more ways than ever to communicate – email, chat, social – conversations...
Read more15th December 2021
For nearly two years businesses have had to adapt and overcome many challenges within the workplace and one of them...
Read more9th December 2021
It’s safe to say that virtual events were a great way (and only way) to get people together, but the...
Read more10th November 2021
Follow us as we take you through a journey from the invention of the first telephone and twisted copper pairs,...
Read more10th November 2021
If there’s one thing we’ve learnt over the past two years it’s how businesses have had to be flexible in...
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