Windsor Telecom's news and blog

Take some time out to read our articles.

Send us a message

Give us a call to start making your technology easier and more enjoyable.

0800 160 1111

 

5 Tell-tale Signs You Need a Contact Centre Solution
5 Tell-tale Signs You Need a Contact Centre Solution

14th February 2022

When we hear the phrase contact centre we think of faceless rows of people with headsets answering hundreds of calls...

Read more
Consumer complaints reach a new high in the UK
Consumer complaints reach a new high in the UK

7th February 2022

In a recent survey by the ICS, we've seen consumer complaints increase dramatically to a new high in 2022....

Read more
Q&A with Jon Fenner, IT Engineer and our December star of the month
Q&A with Jon Fenner, IT Engineer and our December star of the month

12th January 2022

Here at Windsor Telecom we like recognise and celebrate when our team go above and beyond for our colleagues and...

Read more
5 Ways to Create a Super-Agent in your Contact Centre
5 Ways to Create a Super-Agent in your Contact Centre

12th January 2022

Imagine a fully motivated contact centre agent who always works at 110%, who your customers love and who helps your...

Read more
Tech tips: 5 things your telephony provider should be doing for you in 2022
Tech tips: 5 things your telephony provider should be doing for you in 2022

12th January 2022

People love to talk. And although we have more ways than ever to communicate – email, chat, social – conversations...

Read more
5 powerful statistics that show that the hybrid workforce is the future
5 powerful statistics that show that the hybrid workforce is the future

15th December 2021

For nearly two years businesses have had to adapt and overcome many challenges within the workplace and one of them...

Read more
An evening of networking at the Windsor & Eton Brewery
An evening of networking at the Windsor & Eton Brewery

9th December 2021

It’s safe to say that virtual events were a great way (and only way) to get people together, but the...

Read more
Infographic: The Rise and Fall of PSTN and ISDN
Infographic: The Rise and Fall of PSTN and ISDN

10th November 2021

Follow us as we take you through a journey from the invention of the first telephone and twisted copper pairs,...

Read more
The Age of the Cloud Contact Centre
The Age of the Cloud Contact Centre

10th November 2021

If there’s one thing we’ve learnt over the past two years it’s how businesses have had to be flexible in...

Read more