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A cloud contact centre solution that makes it easy to engage with your customers
Good service just isn’t good enough anymore. We know that you need to stay ahead of customer demands and offer the best possible service experience from any customer contact. A cloud contact centre plays a critical part in achieving that, as well as staying ahead of competition with rapid response times to keep up with customer expectations.
Cirrus contact centre solution allows organisations to confidently handle customer conversations through one single view and intelligently handles queries across agents and channels. Its advanced reporting and analytics helps businesses better manage their agents resulting in quick and efficient response times. And, as it’s fully cloud-based, agents are able to work from any location, supporting today’s hybrid workforce and improving shift management.
A flexible, secure contact centre that grows with you
Fully flexible
Users and features can easily be added and removed from a central portal, including IVR announcements and groups.
Single view
A consistent customer experience is provided by intelligently handling queries across all agents and channels.
Improve productivity
Query resolution is accelerated by prioritising call queues and automatically routing customers to the appropriately skilled agents.
Secure
The solution is ISO27001 certified with an ongoing GDPR compliance programme and Cyber Essentials credentials.
Everything Cirrus contact centre has to offer
Voice platform
Work the way your customers and business needs, with no restrictions or limitations. You define each customer experience, how the call is queued and the routing intelligence.
Unified experience
Provide agents with a single desktop experience to service their customers.
Flexible and scalable
Users and features can easily be added and removed, including IVR announcements and groups.
Real-time reporting
Immediately see what’s happening with calls and queues and make changes in real-time.
Advanced queuing and routing
Enhance productivity and customer experience with sophisticated queues and routing options
Microsoft Teams integration
Merge communication with collaboration through native integration with Microsoft Teams.
A single interface
Agents will feel familiar with using Microsoft Teams as their one environment to call and chat, both internally and externally.
Collaborative
Make it easy to collaborate with others across the business to resolve customer queries faster, first time.
Synchronised presence
Enable agents to seamlessly transition their availability between contact centre and collaboration.
Link Pay+
Cirrus Link Pay+ simplifies and secures payment transactions across all communication channels.
Secure payments
Your agents and customer-facing staff are never exposed to any sensitive card information.
Compliant
You and your customers have full peace of mind from Cirrus being certified PCI DSS Level 1 compliant and following HIPAA, MiFID II and FCA guidelines.
No additional service charges
Only pay for transactions you use, no service charge or rentals for having Link Pay+..
Cirrus Omni-channel
Your customers want to communicate with you across a number of platforms, devices and apps and expect to be treated the same whether they DM you on Twitter or call in. Cirrus Omni-channel creates a single point of contact for all your customer service contact points and consolidates it all into a single layer dashboard for the best customer experience.
- Chat
- Video chat
- SMS/MMS
- Voice
- Social media and app stores
Conversational AI
The hardest-working agent in the contact centre, Cirrus Conversational AI harnesses Artificial Intelligence to help customers find the answers to commonly-asked questions, and helps prequalify potential customers to increase sales teams’ effectiveness.
Many chatbots simply provide a repository of FAQs, but Cirrus AI is able to handle customer interactions the same way as agents, with the ability to automate much of the information capture and delivery involved in a typical customer interaction.
Contact centre technology like no other
Cirrus Contact Centre solution is loaded with useful features offering the best possible customer experience to your call centre by supporting all your communication channels.
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