Privacy Policy

We want you to trust us

The Windsor Telecom Privacy Policy

Windsor Telecom understands that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy. By visiting Windsor Telecom, you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of Personal Information

Any personal information provided or to be gathered by Windsor Telecom is controlled by Windsor Telecom, 1st Floor, Tilford House, Farnham Business Park, Farnham, GU9 8QT

Collection and Use of Personal Information About Customers

The information we learn from customers helps us personalise and continually improve your shopping experience at Windsor Telecom. We use the information to handle orders, deliver services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us. We also use this information to improve our online shop, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather

Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features: for example on our contact forms.

Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use ‘cookies’ and we obtain certain types of information when your Web browser accesses Windsor Telecom’s sites. We work with third parties to collect user data for conversion tracking and serving specific marketing targeted to users’ interests. Users can opt out of interest-based advertising through methods that such provider may specify.

Email communications: to help us make emails more useful and interesting, we often receive a confirmation when you open an email from Windsor Telecom if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your communication preferences on our Preference Portal by using the original email address you supplied to us.

Information from other sources: we might receive information about you from other sources and add it to our account information. For example, your industry sector.

What About Cookies?

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

First Party Cookies: These are cookies that are set by this website directly and the include Session Cookies and Google Analytics Cookies.

Session Cookies :We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

Session cookies allow users to be recognised within a website so any page changes or item or data selection you do is remembered from page to page. The most common example of this functionality is the shopping cart feature of any e-commerce site. When you visit one page of a catalogue and select some items, the session cookie remembers your selection so your shopping cart will have the items you selected when you are ready to check out. Without session cookies, if you click CHECKOUT, the new page does not recognize your past activities on prior pages and your shopping cart will always be empty.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html

Third Party Cookies: These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Youtube, Zopim Live chat and Google+. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that some of these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of Windsor Telecom’s most innovative and useful features and we recommend that you leave them turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Does Windsor Telecom Share the Information It Receives?

Information about our customers is an important part of our business and we are not in the business of selling it to others. We do not share customer information with any other organisation or company.

By using this site, you agree to comply with personal data (CLI) in accordance with The UK’s Data Protection Act 1998 and not utilise any data for marketing purposes nor attempt to contact any caller to sell or promote any service or product.

Business transfers: In the unlikely event that Windsor Telecom’s assets are acquired, customer information will of course be one of the transferred assets.

Protection of Windsor Telecom and others: we release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of Windsor Telecom, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.

With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK’s Data Protection Act.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

Conditions of Use, Notices and Revisions

If you choose to visit Windsor Telecom, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

You provide most of such information when you search, buy, participate in a contest or questionnaire or communicate with customer services. For example, you provide information when you search for a product, place an order through Windsor Telecom, provide information in your account, communicate with us by phone, email or otherwise or complete a questionnaire. As a result of those actions, you might supply us with such information as your name, address, email address, phone number and credit card information.

Automatic Information

Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, email address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we sometimes aggregate with similar information from other customers to create features such popular pages, the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), cookie number, products you viewed or searched for and any phone number used to call our customer services number.

Information from Other Sources

Examples of information we receive from other sources include address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily, account information, purchase or redemption information and page-view information.

Information You Can Access (Customers)

Examples of information you can access easily at Windsor Telecom include up-to-date information regarding your call statistics, personally identifiable information (including name, email, password, communications preferences, address book etc), email notification settings (including alerts and newsletters).

Why choose Windsor Telecom?

  • The widest range of memorable phone numbers in the UK.
  • A ‘red carpet’ customer promise that puts the customer first in everything that we do - 24/7, 365 days a year.
  • Trusted by thousands of loyal customers and rated as one of the top telecoms providers in the UK on Trustpilot.
  • Our huge range of call handling services, tailored to your business.
  • A tier one telecoms network - the most robust and reliable service you can get.
  • Our online portal My Windsor - a world-class, user-focused solution.
  • A free smartphone app to manage your number while you are on the move.
  • Agreements with all major UK providers that makes porting to us extremely easy.
  • Lower business overheads with our highly competitive call charges.
  • Round-the-clock access to call tracking data with every number.

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A Windsor Telecom customer is a happy customer.

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