Q&A with Osman Ahmed

Our September star of the month

Meet our September star of the month – Osman Ahmed

We love our team here at Windsor Telecom, and enjoy recognising people who go above and beyond for our customers and colleagues. This month, we crowned Osman Ahmed as our star of the month for his constant support of his colleagues, and being an instrumental part in launching new products and projects company-wide.

Osman joined Windsor as a Business Analyst and Project Coordinator, and has quickly become a vital part of the team, as he is often the backbone of important projects and launches. Get an insight into his in and out of hours activities.

Osman Ahmed

1. How long have you been at Windsor Telecom?

I’ve been at Windsor for 2 years next month, it’s flown by! Previously, I was doing Data & IT Projects at McLaren which naturally drove me into a Business Analyst role.

2. Tell us a bit about your day to day responsibilities.

I manage processes & business impacting projects. More recently, product development is something I’ve picked up which I’m finding really interesting – getting to learn about our range of new and upcoming products. I’m currently working with our development team to understand and move projects forward.

3. What career wisdom can you share with us?

I’m not sure if it’s necessarily considered wisdom, but just get stuck in to any project or task even when you’re not fully sure if you can do it. I’ve found that this has helped me pick up new skills that I otherwise wouldn’t have learnt. This also opens up doors for me to progress my career and find new things that I enjoy doing in my job role that I wouldn’t have necessarily known I was interested in.

4. How do you think roles within the telecoms industry are changing and evolving in recent years?

I feel the industry has become a lot more mainstream as the need for connectivity and communications keeps growing; therefore all roles across the industry are becoming more sought after.


5. What’s your favourite project you’ve worked on at Windsor? Why?

It would have to be working on our Cloud Telephony offerings and options. It’s great to be able to pull data via an API to build on top and create a brand  new solution. We did this brilliantly with our Call Manager Plus product which gives our customers the ability to better manage queues and agent availability, so a light-touch contact management capability at a fraction of the price of a full blown cloud contact centre.

6. What do you like to do in your spare time?

I like to play badminton and cycle regularly with friends. I also enjoy playing football, Airsoft and online gaming.

7. What’s the one thing you can’t live without?

My phone – like most people I know! It might seem a little cliche considering my industry but it’s true.


8. Any fun facts or hidden talents we don’t know about you?

I used to compete in a lot of Go-Karting competitions, and I’ve won a fair few trophies! It’s still a big hobby of mine, and will continue to be for while.

9. If you could have one superpower, what would it be?

Being able to fly, and have the freedom to go anywhere without any traffic! Traffic is one of my biggest irritations!


10. If you could meet any 3 people, dead or alive, who would it be and why?

In no particular order, mine would probably have to be-

– Elon Musk: To learn all about the latest and greatest in Technology, like the new AI robot, and also the reason he wants to buy Twitter.
– David Attenborough: To explore his knowledge about the natural world and see how he’s seen the world change in his lifetime as well as his future predictions about climate change, and most importantly what we can do to help.
– Muhammad Ali: To talk about his best achievements & how he felt when he got to the top, despite the struggle, and if the struggle made the achievement even sweeter.


Thanks Osman, great getting to know you and we’re so happy to have you as part of the Windsor team!