Many of our customers come to us because their connectivity or communications isn’t running smoothly, and they don’t feel they’re getting the best from their systems. So, we listen to your needs, take the time to understand your business and provide guidance and easy-to-use solutions that fit your people and requirements of both now and the future.
We’d love to share how much our customers love us in these testimonials and case studies below.
“We recently put our disaster recovery process into action due to some issues with our systems. Thankfully, because of the service we receive from Windsor Telecom, we were able to re-route our incoming phone calls immediately at the flick of a switch. The contingency plan we have in place re-routes all inbound phone calls to the emergency mobile phones, which on this occasion, meant that 1,200 customer calls did not get missed during the time our systems were down. We’ve had a trusted partnership with Windsor Telecom for thirteen years now. The service is reliable and it’s invaluable for us to be able to keep an open line of communication with our customers when disaster strikes.”
Windsor’s cloud telephony service is exactly what we need to stay connected to both customers and colleagues. It’s easy to use from any location and device and quick to implement – our 120 colleagues were up and running in just 10 days.”
Modernising our ability to communicate and share information swiftly and reliably is key to strengthening our ability to support our search and rescue partners in particular Maritime and Coastguard Agency and RNLI, so it’s important that we choose the right technology partner to join us on our 5-year plan. Windsor Telecom proved from the outset that they understood both our needs and culture, seeking a partnership that would contribute to our vision and help modernise NCI. We’re very excited to get started and can’t wait to see what the digital future brings.”
| Stephen Hand, General Secretary and IT Trustee at NCI
“Windsor Telecom helps us to track the effectiveness of every call we receive. We’re able to see the response from our TV advert, any calls that aren’t answered and they help us to know our call trends. They help us to understand how to be more efficient when it comes to our calls. They identify calls we miss, calls that over spill, calls we lose, the duration of our calls and their patterns. It helps us to be better organised.
My account manager often goes over and above the call of duty and is always quick to respond when I need something.”
| Tony Boultard, Marketing Director at Pure Cremation
Excellent, considerate, professional company. Outstanding customer service and support. So helpful, really easy to work with and set up our telecoms system. Would highly recommend.”
Shortly before the Covid lockdown, Windsor emailed us to advise of a particularly relevant service we could add to our existing package. Turned out to be an absolute life-saver! In a couple of hours, we all were able to head for the safety of working from home and pick up calls from our 8 lines, distributed to our various mobiles for everyone to help keep our clients’ software perfectly supported. Friendly, super-efficient help, just when we needed it most. A brilliant example of how Windsor works in partnership with its customers.”
The Windsor Telecom team are interested in making sure you understand and are happy with the product and add-ons right from the start. They went above my expectations in assisting with voice recordings etc. and making my business number an important part of our overall brand. We’re really happy with Windsor so far and confident it will continue.”
Moving all of our services to Windsor Telecom helped us to save money compared to our old provider, without compromising on the quality of the service. Lucy, our account manager, was extremely nice, very supportive and stayed in touch throughout the whole process. Her help and guidance during all aspects was invaluable to us and no matter when we needed her, she was always there for our needs.
The main thing that we wanted was for all of our communication and connectivity services to be in one place. With Windsor, this process was quick, easy and simple to understand.”
“All of our 0800 numbers are with Windsor Telecom across our six offices, including our head office. It’s great because we have different numbers for different departments and everything is under one umbrella which helps us to be organised and work better. Our dashboard and reporting help us to quickly and easily identify trends and allows us to adjust accordingly if we need to. It’s so useful as it can help us to drill our call stats down to the minute so we can see what’s going on.
Our experience with Windsor Telecom has been very good and our account manager has been very accommodating and extremely helpful whenever we’ve needed her. It’s been a very pleasant experience.”
Allanbay Park Estate - Customer Story 20th April 2023Allanbay Park Estate selects Windsor Telecom to provide dedicated connectivity for new serviced offices at Mare Lane Business ParkRead More
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