5 Technology Change Management Steps for Charities
29th March 2022
Follow the 5 steps we follow as we manage change with our charity and non-profit customers to find them the...
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5 questions to discover what your contact centre agents want
17th March 2022
Here are 5 easy questions to help figure out what your call centre agent wants and needs....
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The communication challenges troubling charity leaders
16th March 2022
Around a third of charities said that their biggest communication challenge was budget restrictions, with a further 25% saying that...
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Cloud PBX vs Teams Direct Routing – which is right for my business?
16th March 2022
As every business is different with a different setup and requirements, here’s some advice on cloud PBX and Teams Direct...
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How to attract and keep contact centre staff
13th March 2022
The Great Resignation has seen the UK undergo the highest turnover in staff over the past two years. Companies have been...
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5 Tell-tale Signs You Need a Contact Centre Solution
14th February 2022
When we hear the phrase contact centre we think of faceless rows of people with headsets answering hundreds of calls...
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Consumer complaints reach a new high in the UK
7th February 2022
In a recent survey by the ICS, we've seen consumer complaints increase dramatically to a new high in 2022....
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5 Ways to Create a Super-Agent in your Contact Centre
12th January 2022
Imagine a fully motivated contact centre agent who always works at 110%, who your customers love and who helps your...
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Tech tips: 5 things your telephony provider should be doing for you in 2022
12th January 2022
People love to talk. And although we have more ways than ever to communicate – email, chat, social – conversations...
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