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The step between PBX and Contact Centre
31st March 2021
In this blog we’re going to be discussing where Call Manager Plus fits in your business to help you become...
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How to handle calls effectively in any team
30th March 2021
A look at the call handling technology that will help support any inbound or outbound team when using cloud telephony...
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6 Fundamentals of Excellent Customer Service
29th March 2021
Customer Service, two words that hold so much power over the relationship between customer and company. Excellent customer service can...
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The great divide: Old school vs new school in the remote working battle
9th March 2021
One thing is for certain. COVID-19 has caused conversations, thoughts and at least a temporary shift in mind set. However,...
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“You made calls from a box!” – the lighter side of your generational digital divide
15th December 2020
It wasn’t that long ago (no, really) that video game fun involved two small oblong ‘bats’ hitting a small square...
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Why training and support are essential for effective digital comms
14th December 2020
Digital tools are not easy for everyone. The majority of employees are comfortable with digital technology and have adapted pretty...
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How the digital divide affects your remote working strategy
13th December 2020
Remote working strategies require employees to be more digitally savvy than ever. Which begs the question, what if a significant...
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How lockdown highlighted the generational differences in the office
12th December 2020
Do you use Microsoft Office and, if so, do you find it easy to work with? Maybe you’ve been using...
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4 steps to prepare your business for the post-pandemic world
11th December 2020
The post-pandemic world might finally be coming into view over the hill in the far distance, giving us all some...
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