With the trend of everything being accessible online like TV channels, how you make calls is just one of the other many day to day activities that has made the switch. Employees and customers prefer to communicate over digital platforms such as live chat and social media however the phone is still vital despite the online trend. VoIP for business is the go-to solution within this digital world. All you need are IP phones and an internet connection.
Here is a guide on a few things to consider before buying VoIP for Business from any provider.
Converting to VoIP for business requires little infrastructure, as it’s hosted in the cloud, but you do need to assess your connectivity on whether it has enough bandwidth to be able to handle the additional traffic. Be aware of your existing business’s incoming and outing call volumes as well as forecast what volumes you require as your business grows. Having a slow connection or insufficient bandwidth will ultimately affect the quality of your calls impacting your company’s reputation and professional image.
If you’re looking to grow your business today or in the future, you’ll need a solution that allows you to scale up and down. Be sure to find out, from your supplier, how long it will take and how easy it is to add new phone lines.
A growing business will also need to be able to re-route calls from one location to another. Whether you move offices or want to move the calls from one employee to another. With VoIP for business you’re not tied to a physical or geographical location. Check how easy and simple it is to re-route your calls with your provider. There are online portals available that allow you to this yourself. Ensure that you are getting the best possible tools to manage your growth.
Like anything new you need to make sure it’s easy to use and does not cause complications down the line for you, your employees and your business. Are the VoIP for business features and functions being offered easy to use? Is it easy to manage or do you need to employ someone to manage it all? Do you have complete control? These are key questions to ask as VoIP for business should be a very simple, easy to maintain system that should not require in-depth IT knowledge to run and support.
Take a look at the features available. Do they match your needs, can they improve performance and push your business to next level? Some of the critical features you need are call queuing, call routing, disaster recovery and live call statistics.
VoIP for business definitely gives organisations substantial reasons to switch over from a traditional phone system, the benefits are too significant to ignore.
If you would like to take the next steps in choosing VoIP for business phone solutions, get in touch with us.