With everything being accessible these days thanks to the internet, our business lives are very different from what they were just a few decades ago. The humble phone call is one such tool that has been enhanced through the internet and is fundamentally making the day-to-day activities of our business easier thanks to the power of VoIP.
Employees and customers prefer to communicate over digital platforms such as live chat and social media, however, the phone is still vital despite the online trend. VoIP for business is the go-to solution within this digital world. All you need are IP phones and an internet connection.
Discover what business VoIP phone systems can do, as well as a few things to consider before moving forward with VoIP for Business in our guide below.
Converting to VoIP requires little infrastructure, as it’s hosted in the cloud, but you do need to assess your connectivity on whether it has enough bandwidth to be able to handle the additional traffic. Be aware of your existing business’s incoming and outgoing call volumes as well as forecast what volumes you require as your business grows. Having a slow connection or insufficient bandwidth will ultimately affect the quality of your calls impacting your company’s reputation and professional image.
If you’re looking to grow your business today or in the future, you’ll need a business voip phone system solution that allows you to scale up and down. Be sure to find out, from your supplier, how long it will take and how easy it is to add new phone lines.
A growing business will also need to be able to re-route calls from one location to another. Whether you move offices or want to move the calls from one employee to another. With hosted VoIP you’re not tied to a physical or geographical location. Check how easy and simple it is to re-route your calls with your provider. There are online portals available that allow you to this yourself. Ensure that you are getting the best possible tools to manage your growth.
Like anything new you need to make sure it’s easy to use and does not cause complications down the line for you, your employees and your business. Are the features and functions being offered easy to use? Is it easy to manage or do you need to employ someone to manage it all? Do you have complete control? These are key questions to ask as VoIP for business should be a very simple, easy to maintain system that should not require in-depth IT knowledge to run and support.
What about those questions you always wanted to ask but never had the time to find an answer? We’ve compiled a list of the most commonly asked VoIP questions below:
What Does VoIP stand for?
VoIP stands for Voice over Internet Protocol.
What is a VoIP call?
Essentially it turns audio into digital packets of data that are then transmitted through the internet, as opposed to analogue audio signals used by ISDN.
What is a VoIP number?
Just like a traditional landline or mobile number, a VoIP phone will be reached using a VoIP number.
Can I answer a VoIP call anywhere?
As long as you have the required software installed on a compatible device, you can answer a VoIP call anywhere, whether it be at your office desk, home desk or on the go on a laptop or mobile.
Take a look at the features available. Do they match your needs, can they improve performance and push your business to next level? Some of the critical features you need are call queuing, call routing, disaster recovery and live call statistics, as they can help you deliver efficient, seamless customer experiences.
VoIP for business definitely gives organisations substantial reasons to switch over from a traditional phone system, the benefits are too significant to ignore.
If you would like to take the next steps in choosing VoIP for business phone solutions, get in touch with us.