The way businesses communicate with customers forms the building blocks for any successful company. Be difficult to deal with and hard to talk to and you’ll see them migrate to faster and easier-to-manage competitors in no time. These days, with modern technology readily available, there’s no excuse to be at the forefront of making it easy for your customers to talk to you.
In this ever-changing world, how do you know what good communication channels look like? How can you ensure that your customer journey is as easy as possible for them. For many, business VoIP phone systems are the answer.
With outdated ISDN lines being switched off in 2025 and a faster and smoother alternative already available, now is the time to embrace VoIP and integrate it into your business. What specifically will VoIP help you with though? VoIP can maximise the potential of your business in a number of ways …
Many products and services often say how they’re going to save a business money but VoIP actually does. In fact, in some cases, companies can save as much as 50% thanks to its ability to strip back on what’s required when compared to costly ISDN lines.
VoIP eliminates the need for a costly PBX system that needs to be maintained and repaired. This causes not just financial implications but also takes up precious time and resources that with VoIP, can now be better spent elsewhere.
With in-built disaster recover solutions, VoIP can save you from the costly issues that can come with issues that are out of your control. Whether it be a natural disaster like a flood or fire that causes issues to your office or a man-made issue like a power-cut; with VoIP, as long as you have access to an active internet connection you can continue to work without work being impeded.
VoIP comes equipped with built-in resilience and security that prepares your business and significantly reduce the risk of costly downtime.
With standard ISDN landlines, it can be nigh-on impossible to record information on who’s calling, when they’re calling and why they’re calling.
With VoIP, you gain access to call statistics software that can help you to pinpoint gaps in your service that can help you to maximise your productivity and improve your customer experience. See how long it takes for calls to be answered, what your busiest day is, total calls, call duration and so much more.
The flexibility of VoIP means that it can easily be integrated into an all-in-one unified communications solution that can cover all the requirements of the modern office.
From instant messaging, to screen sharing and even video conferencing, VoIP can be part of a communications solutions that provide your business with the best internal comms and a fantastic experience for your customer.
Moving over to a VoIP solution can help your business to unleash its full potential and deliver tangible business benefits. Business VoIP phone systems offer higher productivity and responsiveness, as well as improving staff collaboration, lower security risks and lower operational costs.
Find out how Windsor Telecom can support and help you move to VoIP for business by filling in the form below or calling us on 0800 160 1111.