MEET THE TEAM

Our people are our greatest asset

Welcoming, friendly, and experts in our field, they are committed to providing the best possible service for each and every customer.

Danielle Jones

“As a Premier Account Manager, my job is to build relationships with my customers, ensuring that their number fulfils their business needs and effectively grows their business. I am particularly passionate about the benefits a freephone number can bring to a business, especially as they are now free to call from mobiles.

I thoroughly enjoy talking with customers and delivering the ‘red carpet treatment’ that Windsor is so proud of. In my spare time, you will usually find me walking my dog Ruby or playing football for Yateley Ladies’ FC. I also love a meal out with my friends!”

Danielle Jones

PREMIER ACCOUNT MANAGER
Matt Dickeson

“I joined the Windsor Team back in 2005, my diverse skill set has ranged from design and user experience to a wealth of experience in creating, managing and executing a variety of our multi-channel marketing campaigns.

I try to make Windsor’s presence look as good as it can, as well as our user interfaces being easy for our customers to understand. I’ve worked for various agencies and publications in the past, but it’s really good to be involved on the ‘client’ side.

Aside from work I spend time with my family on, in, or near the sea in Poole.”

Matt Dickeson

Digital Marketing Lead
Paul Fannin

“I have been developing since 2004 and bring this experience to the development team at Windsor Telecom. I previously worked for an international charity where I developed award-winning in-house data platforms. At Windsor Telecom I enjoy working with the latest technologies and are using these in our in house projects for our customers to benefit from.

Outside of work, I run a charity and can often be found running events that make a difference to people with Cystic Fibrosis. I love the outdoors and spend the rest of my time playing golf, hiking and travelling as much as I can.”

Paul Fannin

Developer
Hayley Perrin

“I joined the Accounts Department in November 2007. Since then, my role has progressed to Reports and Billing Coordinator. My job is varied, with tasks ranging from ensuring our billing process runs smoothly to ensuring company compliance and finally analysing our data to make sure that we are as efficient and competitive as we possibly can be. My progression, along with other team members shows how Windsor is happy to give us all the opportunity to excel at our roles and take on new challenges.Away from work, I have a large family (and 2 large dogs) which take up most of my spare time. My main passion however is travel. I am always looking forward to my next holiday!”

Hayley Perrin

Reports and Billing Coordinator
Hayley Doswell

“As the Channel Account Manager I not only on-board new Partners of Windsor Telecom but support our existing Partners in their business helping them to grow.

I provide ongoing training, improving their employees’ product knowledge, enabling them to fulfil their sales potential. I bring with me a positive and sunny attitude and truly believe in going above and beyond for all my customers.

Away from the office, I’m an animal behaviourist (which helps with the cheeky sales team!). This gives me the perfect work-life balance as I am still involved in something on the side I am equally passionate about. “

Hayley Doswell

Channel Account Manager
Sue Elliott

“What makes Windsor so special is the culture and the team and I love being a part of driving that forwards! We really strive to match the right product to a customer and thrive on giving excellent service and reliable and innovative products. The whole team cares about delighting our customers and going above and beyond.

When I am outside of Windsor, you will find me in the kitchen cooking up a storm for my family and friends or taking the dogs on a long walk in the fresh air.”

Sue Elliott

Managing Director
Bonnie Gibbons

“My key focus is to go above and beyond for customers, assuring all their needs and expectations are met to the highest standard. Knowing that Windsor is so passionate about service is what attracted me to the company and it’s great to be part of a team that lives and breathes high service standards.

Outside of work, I enjoy all things to do with cooking, so I end up watching back to back MasterChef. I’m also a mother to my pom (Nala) and love long walks with my pooch.”

Bonnie Gibbons

Business Development Executive
Michelle Kelly

“Originally from South Africa, I bring with me over 17 years’ experience within Telecoms Digital Marketing to the Windsor Telecom team, as well as a passion for transforming businesses into a digital world through smart systems and clever marketing.

In my spare time, I love to travel exploring the world with my husband and 2 children. I love good food, wine and taking the opportunity to try out new cuisines.”

Michelle Kelly

Digital Marketing Executive
David Bennett

“My main objective is to make sure that we’re growing the business and strengthening the brand to meet market conditions and supporting our leadership team to ensure this message is embedded right across the organisation.

My background of over 15 years spent working in the City with leading investment houses, has provided me with a unique and first-hand insight into the need to remain one step ahead of our competitors, and we constantly try to rise to that challenge.

In my limited leisure time, my real passion is diving, preferably in the warm waters of Egypt or the Caribbean.”

David Bennett

Director
Leo Chalcraft

“I joined Windsor Telecom from a strong sales and customer service background, eager to assist customers to get the most out of their numbers. Working with businesses has allowed me to gain valuable skills to improve our partners’ revenue as well as overall customer experience.

Building relationships with Windsor’s ‘red carpet treatments’ is of the utmost importance and key in how I operate. Outside of the office, I like to spend lots of quality time with family and friends, watching/playing football amongst other sports, as well as listening to a selection of vinyl out of my much-cherished collection.”

Leo Chalcraft

Sales Team Leader & Premier Account Manager
Neil Sherring

“My background lies in product creation, brand management and online marketing. I’m responsible for shaping Windsor Telecom’s marketing and product strategy. We’re committed to providing the best service for our customers by listening to both them but also our people. Everyone gets involved in the development of our products and services. Our impressive growth rate, innovation and improvement is a testament to the skills of our dedicated team.

Outside the office, I can be found spending time with my family and furthering my interest in travelling.”

Neil Sherring

Director
Matt Humphrey

“With a focus on software development, my team and I look to research and develop new products & ideas to add to Windsor’s extensive offering. I’m quite the perfectionist and will often be the last one in the office. I’ve been told I’m not your average developer, frequenting the gym most nights and turning my nose up at tea or coffee.

Outside, I have an addiction to the gym and like to think of myself as a bit of a foodie – trying out new restaurants whilst maintaining a strong interest in open source development and the latest technology.”

Matt Humphrey

Head of Product Development
Bethany Thompson

“Before Windsor, I spent 5 years in the hair and beauty industry which is where I got my passion for Customer Service and realised that there is nothing better than knowing that you have delighted a client.

Windsor supported me moving into this new and exciting industry and I have progressed through the company to Customer Service Manager. I lead my team to work towards providing excellent service for our customers.

Away from the office, I enjoy all things food-related and love to wind down by spending quality time with friends and family.”

Bethany Thompson

Customer Service Manager
Peter Radford

“I joined Windsor Telecom in 2018 excited by the challenge of working with a strong growing business with an outstanding team.

I am a qualified Chartered Accountant with experience as CFO within medium sized businesses across a range of business sectors from manufacturing to services to technology.  I like developing the people around me and helping them to progress in their carears and within the organisation.

Away from work I enjoy keeping myself fit and always have a challenge in my sights. In 2018 I completed a long-held dream of cycling from Lands End to John O’Groats.”

Peter Radford

Chief Finanical Officer
Kat Parsons

“I joined Windsor Telecom as a Customer Account Manager, having come from a strong background in hospitality and event management. I gained most of my experience working in hotels in New Zealand and unique venues in London. I’m extremely passionate about my work and my customers’ experience, which is exactly what drew me to Windsor Telecom.

Outside work I enjoy eating out and love watching my favourite musicians and DJs on tour. I’m also ‘Auntie Kat Kat’ to twelve rug rats so enjoy taking part in my auntie duties when the time allows.”

Kat Parsons

Sales Team Leader & Premier Account Manager
Finty Jackson

“I have over 3 years of sales experience in both consumer and business sales. With this being my passion, I understand how important it is to build a strong relationship with each one of my clients so I can work with them to make their businesses more profitable. I also have a strong customer service background with customer satisfaction being very important to me.

In my free time, I enjoy going to the gym and spending time with my friends and family. My weekends are taken up by being lazy, watching documentaries, eating take-outs and getting my nails done.”

Finty Jackson

Business Development Executive
Andres Janes

“I support the development and maintenance of the systems used by the company and clients. I started my development career in advanced analytics and market insights, providing solutions to clients’ needs. I’ve brought that passion for innovation to Windsor Telecom and aim to deliver innovative tools that exceed expectations.

Outside of work, I enjoy mountain boarding and music, regularly attending concerts, checking out new artists and going to festivals. I love to stay up to date with new and emerging technologies and also like to socialise with friends and have been known to enjoy a beer or two!”

Andres Janes

Developer
Dana Kingham

“As an Account Manager, I thrive off of building great relationships with my customers and making sure I am doing everything I can to support their business and taking care of them. Outside of work I spend a lot of time with my 17 member family, I also like to go to the gym to work off all the food I eat!”

Dana Kingham

Customer Account Manager
Hannah Gerry

“I gained a lot of customer service experience as an event coordinator and am now expanding my knowledge into the Telecoms industry. I love how Windsor Telecom strive for excellent customer service and it was this passion that made me want to join the Customer Service team.

I love working in Customer Service and enjoy ensuring the customer feel at ease and that they feel like royalty.

Outside of the office, I like to spend time with my family and friends, as well as finding new places to take my puppy. “

Hannah Gerry

Customer Service Advisor
Karolina Tokarz

“I support the day-to-day running of the sales ledger whilst taking a personal and individual approach with each of our clients in the Credit Control department.

My background has been in hospitality, however, I have always loved numbers, so moving into accounting was a natural progression for me. I’ve always been passionate about offering excellent customer service and my role here gives me the perfect opportunity to combine the two.

Outside of work, sport is the thing that soothes my soul. From exercising at the gym and yoga to playing squash and taking part in marathons, I love it all.”

Karolina Tokarz

Credit Controller
James Temishe

“I like the goal and ethos of Windsor Telecom, A great team of skilled people eager for the company to do well has produced some great results! I love working with customers, I love being trusted to advice. I like to keep my understanding of the telecoms world up-to-date as things evolve very quickly. Outside of the office, I love writing and playing music and spending time with my family.”

James Temishe

BUSINESS DEVELOPMENT MANAGER
Rebecca Fry

“I’m a senior marketing professional with over 10 years’ experience. My role is to develop a cohesive marketing strategy for Windsor Telecom. I’m responsible for the marketing and communications strategies and brand. I’m a creative, goal-oriented professional who loves to plan and build a structure to achieve results. There are 3 values that I live by: ‘Work hard and play hard’, ‘If you don’t ask, you don’t get.’ and ‘Teamwork’.

Outside of work I enjoy socialising, whether it’s over a nice cup of tea or something a little stronger!”

Rebecca Fry

Head of Marketing
Neil Burrows

“I’m responsible for our corporate business and running our office. We have a fantastic range of products and services, which gives our team confidence when talking to customers of any size. I’m a people person and love seeing the team develop and have been involved in sales for 25 years. I regularly travel to France with my wife and 3 children to sample the culture and culinary delights. When time allows I like a leisurely 18 holes at my local club in Surrey.”

Neil Burrows

Director
Richard Bligh

“My career in telecoms spans 25+ years in companies including Racal, Global Crossing and Intertek. In 2004 I joined Gamma as Business Development Director and have run Product, marketing and Sales over 13 years before we floated the business on AIM in 2014 and I joined the main board as Chief Operating Officer. I left in 2017 to work with the Windsor team love the passion, dedication and culture.

Obsessions include golf, tennis and skiing. A long-suffering Leeds United fan who passionately believes this “is our year” and is proved wrong every single season.”

Richard Bligh

Non-Executive Director
Luke Hooker

“Here at Windsor Telecom, I have the pleasure of developing insightful, cutting-edge, and easy-to-use software solutions, both for the business internally and for our diverse clientele, in order to add real value and help the business stay ahead of the competition. Contributing to the community is a core value that I share with Windsor Telecom; I am an active and reputable member of the Stack Overflow programmer forums and support open-source software projects wherever I can.

When I am not programming, I enjoy go-karting and follow Formula 1 avidly. I also have a passion for travelling and enjoy visiting new countries on road trips.”

Luke Hooker

Developer
Craig Shields

“Creating words that jump off the page and onto the readers’ lap is my forte.

Writing is my personal passion which is why I want to ensure that the language of Windsor Telecom speaks volumes about the hard work that goes on here. In addition, I also have vast experience with podcasts, having had the opportunity to host, produce and appear on a few down the years.

Outside of work I’m a qualified Level 2 and prospective UEFA B football coach, helping to develop youth football within the local area in both professional and amateur environments.”

Craig Shields

Marketing Executive
Laura Patterson

“I joined Windsor Telecom with over 10 years experience in sales, account management and customer service.

What I love about Windsor Telecom is how rewarding it is to be apart of a company that really cares. Everyone here is passionate, determined and driven to provide red carpet service. My aim is to focus on the needs of each individual customer to ensure that the solution we choose is perfect for them. I understand that every business is different and so prefer a more consultative approach to a direct sales process.

At home I am a busy wife and mother of 3 boys who keep me on my toes!”

Laura Patterson

New Business Advisor
Debbie Elliott

“My role to ensure that my team are providing our customers with a solution to their business needs. Our products are by far the best on the market and it is vital that we get that message across to our customers.My team is naturally driven as, like everyone at Windsor, we believe and trust in our offering and the ability to deliver exactly want our customers require. I run an organised team with a great spirit and encourage them to go the extra mile for themselves, their team members and most importantly our customers. It is a complete pleasure watching my team grow into ultimate professionals. Away from the office I spend my time with my gorgeous family and dogs. In between watching as much football as possible of course! “

Debbie Elliott

Head of Sales
Ryan McEvoy

“I have been programming and building sites from the age of 11, spending most school nights coding instead of doing my homework. Since those days I’ve had 7 years of commercial experience ranging from agency work to eCommerce and now into Telecoms. This experience has lead me to have a wide range of skills in both physical tech, software and websites. Outside of work, I help local animal rescue charities, build my own PCs, game and go to metal gigs.”

Ryan McEvoy

Developer
Shelby

“Originally from Hungary, I bring with me puppy dog eyes and the ability to make anybody melt! Voted the cutest member of the team at Windsor Telecom, I ensure that morale is of the very highest level by putting a smile on everyone’s face. My key duties include running off with tissues, playing ball and sleeping.

Away from the office I have a passion for food, long walks and giving the best cuddles ever!”

Shelby

Office Dog
Erica Calitz

“At Windsor Telecom I work as part of the Credit Control team which also include billing and direct debit administration.

I have spent a number of years in the accounts office in various industries including recruitment, luxury retail, insurance and entertainment. I first started working in accounts after completing a bookkeeping and basic accounting course. I decided I enjoyed working with numbers and never looked back.

Outside of work I spend most of my time with my son swimming or cycling.”

Erica Calitz

Credit Controller
Natalie Berg

“I gained a lot of customer service experience in my previous roles within retail and a local Council which I’m bringing with me and look forward to expanding on within the Telecom industry.

I love that Windsor Telecom are so focused on customer satisfaction and this is one of the things that drew me to the team as I enjoy making the customer’s experience positive and reliable whenever they contact us or use our products.

Outside of work I spend a lot of time with my friends, family and my Poodle.”

Natalie Berg

Customer Service Advisor
Gemma Cooper

Coming from a highly competitive sales position I have learnt the importance of customer relationships. I have a strong sense of intuition and like to take every challenge head on and work as hard as I can to ensure expectations are met. I was attracted to Windsor because of the strong sense of teamwork and being part of this dedicated team is wonderful.

Outside work I enjoy attending gigs and music festivals with my friends. I enjoy photography and being on both sides of the camera, modelling empowers me and makes me confident which I believe translates into my working life.

Gemma Cooper

Business Development Executive
Lucy Messer

Prior to joining Windsor Telecom, my background was in admin within the mortgage industry, where I had to build strong relationships with existing and new clients. I am very enthusiastic and outgoing and love a challenge. My main focus is to keep clients happy, and give them the best possible service I can. In my spare time, I enjoy seeing friends and family. I also enjoy going to retro car shows up and down the country, and taking photos of all the old cars to promote my friends photography business.

Lucy Messer

Customer Account Manager

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