Unified communications is an integral part of any business, no matter its size.
The use of real-time integrated communication services such as instant messaging, email, telephone, conferencing and cloud sharing technology is important for better employee productivity, impactful communication, improved collaboration on projects and fewer missed call. In fact, 96% of remote workers insist that it improves productivity, directly impacting on the amount of capital businesses are able to bring in. In short, if you don’t have it, you’re losing money.
The rise of unified communications is real, so much so that 84% of companies that aren’t already using it admit that they are planning on implementing it in the near future.
If your company is part of the 16% that doesn’t plan on implementing unified communications, then it’s time to make some big changes, or else, your company will lose out on a number of benefits, including your bottom line.
Without unified communications, the balance sheet of your business will suffer. Here’s how:
Video and audio conferencing will reduce the need for excessive travel and cut down on travel expenses.
Managers, internal teams and IT personnel can attend meetings without needing to leave their offices (and even their homes) and the reality is that without an integrated communications system, you can end up spending a lot more money and time on travel. Travelling around the country and spending time away from home can also have a negative impact on the mental fatigue of an employee.
With unified communications, everything is under one roof, whereas with multiple services, you’ll encounter various problems and issues which can cost a substantial amount of time and money in order to fix.
For example, if a customer having a problem and needs to call you customer service line – but the call then drops, disconnecting them from the representative, the customer will need to call back and in all likelihood be put through to a different person, causing more frustration for them as they now have to explain their problem all over again. As the customer is being routed to different representatives, the reps aren’t aware of each interaction and has no way of knowing that the other reps’ suggestions didn’t work. This frustrates the customer even more.
With unified communications, these interactions are tracked and stored. Customers can connect with the same representatives. You can save your customers and your employees a lot of time by using unified communication tools like conference calling, mobile, voice, and messaging.
Multiple services result in various security considerations for each service and increased costs but with unified communications, there’s only one service.
With fully integrated security in one space, it helps prevent the loss of personal and corporate information. With unified communication, calls using the internet, voicemail messages and other communication information are encrypted, keeping them protected and confidential. Having more than one security service for each form of communication can muddle things and become hard to manage.
The higher the security risk, the more likely it is that it will start to have an effect on how you conduct your business – leading to time wasted or at worst, needing to spend more capital in order to fix data breaches or mistakes. A costly and unexpected fee for most businesses and one that most can do without.
Unified communications offers improved efficiency and reduces costs. The all-in-one solution to your communication problems is a Unified Communications solution from Windsor Telecom.
No matter the size of your business, we can help you improve productivity, increase employee collaboration, streamline IT operations, attract more diverse talent and speed up business decisions.
With our unified communications offering, your business can benefit from a number of features:
Instant messaging: Users can chat online with their desktop or mobile devices, from anywhere, at any time.
Video calling: Simplify business collaboration with video conference technology from a mobile or desktop app.
Presence: Foster a more transparent, collaborative environment with integrated presence technology.
Hosted PBX: Take advantage of a full telephony feature set and service including bundled minutes. You can access your call platform over a cloud-based IP network.
Ad-hoc and planned conferencing: Use My Room – a personal and fully managed conferencing space for voice, video, and sharing – for quick and easy multi-collaboration.
Are you ready to boost employee engagement and collaboration? Call 0800 160 1111 to speak to our expert team today.