Unified communications, or UC, is an integral part of any business, no matter its size.
The use of real-time integrated communication services such as instant messaging, email, telephone, conferencing and cloud sharing technology is important for better employee productivity, impactful communication, improved collaboration on projects and fewer missed call. In fact, 96% of remote workers insist that it improves productivity.
The rise of UC is real, so much so that 84% of companies that aren’t already using unified communications admit that they are planning on implementing it in the near future.
If your company is a part of the 16% that doesn’t plan on implementing unified communications, then it’s time to make some big changes, or else, your company will lose out on a number of benefits.
CONSEQUENCES OF NOT HAVING UNIFIED COMMUNICATIONS
Without unified communications, your business can suffer in a variety of ways:
1. HIGHER EXPENSE WITH TRAVEL COSTS
Video and audio conferencing can reduce the need for excessive travel and cut down on travel expenses. Managers, internal teams and IT personnel can attend meetings without needing to leave their offices (and even their homes). Without an integrated communications system, you can end up spending a lot more money and time on travel.
2. LACK OF RELIABILITY
With unified communications, everything is under one roof, whereas with multiple services, you’ll encounter various problems and issues. For example, a customer is having problems with your product or service. They call your customer service line but the call drops, disconnecting the customer from the representative. The customer calls back and is connected with a different representative.
Now, they have to explain their problem all over again. As the customer is being routed to different representatives, the reps aren’t aware of each interaction and have no way of knowing that the other reps’ suggestions didn’t work. This frustrates the customer even more. With unified communications, these interactions are tracked and stored. Customers can connect with the same representatives. You can save your customers and your employees a lot of time by using unified communication tools like conference calling, mobile, voice, and messaging.
3. SECURITY CONCERNS
Multiple services result in various security considerations for each service. There’s only one service with UC. With fully integrated security in one space, it helps prevent the loss of personal and corporate information. With UC, calls using the internet, voicemail messages, and other communication information are encrypted, keeping them protected and confidential. Having more than one security service for each form of communication can muddle things and become hard to manage.
UC offers improved efficiency and reduces costs. The all-in-one solution to your communication problems is Horizon Collaborate from Windsor Telecom. Horizon Collaborate offers a complete, unified communications experience.
No matter the size of your business, Horizon Collaborate can help you improve productivity, increase employee collaboration, streamline IT operations, attract more diverse talent and speed up business decisions.
With Collaborate, your business can benefit from a number of features:
- Instant messaging: Users can chat online with their desktop or mobile devices, from anywhere, at any time.
- Video calling: Simplify business collaboration with video conference technology from a mobile or desktop app.
- Presence: Foster a more transparent, collaborative environment with integrated presence technology.
- Hosted PBX: Take advantage of a full telephony feature set and service including bundled minutes. You can access your call platform over a cloud-based IP network.
- Ad-hoc and planned conferencing: Use My Room – a personal and fully managed conferencing space for voice, video, and sharing – for quick and easy multi-collaboration.
Are you ready to boost employee engagement and collaboration? Call 0800 160 1111 to speak to our expert team today.