Coronavirus (COVID-19) planning

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Covid-19 Statement

Updated 19 June 2020

We continue to monitor the COVID-19 situation daily, and our priority continues to be the physical and mental wellbeing of our customers, colleagues and communities.

Our internal teams and processes

As a communications company we are classified as an essential business, however, for the safety of our employees we continue to work from home across the majority of the business, with all business systems remaining fully operational. Any employees on our premises are adhering to full social distancing measures at all times and we will carry on working in this way until the Government relaxes the restrictions it has placed on the UK’s movements in its bid to combat the spread of COVID-19.

We have daily calls and encourage virtual team activities to ensure that everyone remains in good health, both physically and mentally.

Supporting our customers

We understand communications and connectivity has never been more important to our customers and will ensure continuity of service for as long as the situation continues. Our business operations are running as close as is possible to normal, and we will continue to support your business with the minimum of disruption.

Working with our partners

We are working closely with our technology partners and supply chain who are also coping very well. BT Group, including Openreach, has had to vary some of its service levels as a supplier across the industry, however, these are have now returned to an acceptable level. We will continually track and monitor this on your behalf.

Here to help

We remain confident that by continuing to work collaboratively we can support our customers well at this time. If you require any further information or assistance, please do contact operations@windsor-telecom.co.uk.

If you would like to discuss any short or long terms solutions for remote communications or collaboration tools to support you through the coming weeks and months, then please call us on 0800 160 1111.