Do you talk to your customers over the phone? What about your employees and suppliers? We’d guess that you probably do. The phone call is still as important as ever and one piece of technology has changed the way businesses call.
Although VoIP sounds really technical (the name doesn’t help!), it really doesn’t need to be. In a nutshell it’s just a really simple way of making telephone calls over the Internet.
Why does it matter? Because it’ll give you a cheaper and more efficient way to communicate with people.
We’ve put together some frequently asked questions we are commonly asked around business VoIP phone systems below.
VoIP stands for Voice over Internet Protocol and is pronounced “voyp”.
A VoIP call turns audio into digital packets of data that can be transmitted over the Internet, unlike traditional calls made through ISDN (fixed) lines which use analogue audio signals.
An VoIP phone can be reached using a VoIP number, just like a traditional landline or mobile phone number. This number will still work with any Windsor Telecom memorable telephone number and will be your ‘target number’ that all inbound calls are diverted to.
Voice calls are converted into to digital data and sent like any other data (e.g. Email). This allows you to make telephone calls just as you’d expect from a traditional system.
A VoIP phone is a handset that can deliver calls in a digital format. Analogue audio is converted into packets of digital data that are delivered using a physical handset or from a smartphone app on your mobile phone.
There are a wide range of benefits from using a cloud-based phone system – Read our simple guide to the three main reasons for making the switch here.
In summary, VoIP…
Rather than waiting for your new office to be setup, you can simply take your handsets with you and plug them in at your new premises. So long as you have a broadband connection, your system will be good to go in no time.
Overall, cloud-based phones are a cheap way of communicating with customers, clients and employees. If you’re looking to save money on your bills and improve the way your business communicates, it’s an absolute must have.