6 Criteria to help you make the move to Microsoft Teams Calling

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6 Criteria to help you make the move to Microsoft Teams Calling

Everyone’s talking about Microsoft Teams right now and with the future of work having moved to a hybrid model, it’s easy to understand why, as it’s by far the fastest growing and highest adopted collaboration app available. But surely now that we’re moving on from the Covid pandemic, it’s time to move back to our previous ways of working? Thankfully not, and as the past two years have taught us a lot, let’s take a look at a few statistics to put the future of work into perspective:

  1. In June 2020, at the height of the pandemic, half of all workers worked from home and today, this remains at 36%.
  2. 81% of employees rate collaboration apps positively with effective communication generating 4.5 times higher talent retention.
  3. Online collaboration tools scale up productivity by 30%. And employee happiness gives a further 20% boost.
  4. Working from Teams’ single pane of glass can save up to 50 seconds per customer conversation.

If you already use Microsoft Teams for collaboration within your business, you’ll know how easy it is working within Teams; how simple it is to chat, conference and video call and share files. And as a business leader you’ll know that integrating it into your communications strategy is the next logical step. Making use of the Teams app on your desktop or mobile to make and answer calls really does provide a unified communications solution that every size of business can embrace.

But how do you get there? Like any journey the path you take will depend on your starting position and where you want to end up.

Microsoft Team – The choice between Direct routing or Cloud PBX

There are two main routes – either using Microsoft Teams’ inbuilt calling functionality through Direct Routing, or by integrating your cloud telephony platform with Teams. Both are great solutions and will deliver your teams with a great unified comms experience, choosing which depends on what your current setup is and how you see your business communicating in the future.

We’ve identified 6 criteria to help you decide, regardless of your size and starting place:

The next step to your communication strategy

If you haven’t already started the move to Microsoft Teams Calling the time is now. Cavell predicts that by 2025, adoption within businesses will have increased by around 600% across Direct Routing and Cloud PBX integration.


It means that businesses are fast moving towards an integrated approach to communication and collaboration making it easier to work from anywhere.

We’ve been helping businesses over the past two years throughout the Covid pandemic to develop their Microsoft Teams Calling solutions. We worked with B P Collins, a Times’ Top 200 law firm, vastly improve their customer experience with an integrated Cloud Telephony and Teams solution for their 120 colleagues.

If you’d like a chat about the different options and guidance then please do get in touch, we’re always here to help.