We know a lot of businesses are still a long way from business as normal. However, as the country starts to ease into a new way of working, it’s important that we all have a plan for how technology can help us work at our best to support both our customers and colleagues.
The world has changed and the future for many businesses is uncertain; but we have the opportunity to make it better. Let’s take this time to take charge and make the changes to how we manage our business communications.
To help, we’ve put together a 10-step plan to get your comms ready for the future. It provides an easy framework to work through when moving on from your ‘cobbled together comms’ towards a more structured, robust and sustainable collaboration and business communication solution that your colleagues and customers will love.
Assess your requirements
It’s important to take the time to look up and review your existing business communications and technology setup. Ask around the business to find out your colleagues likes, dislikes and frustrations with your existing setup and then start to paint a picture of what your future requirements could look like.
Be clear about what you need your business communication platform to do – do you need to facilitate across multiple offices or sites, do you have a number of remote workers? Ensure that your planned solution answers everyone’s needs.
People inherently don’t like change, especially when it comes to technology, so have a look at tools that are familiar to your teams, like Microsoft 365 and Microsoft Teams that are straightforward and can be easily integrated.
Choose the right partner
Make sure your technology or business communication partner suits your needs and are willing to adapt to your requirements. Too often suppliers try to lock businesses into long-term contracts and one-size-fits-all solutions. Choose a partner that is on your side, wants the best for your business and offers straightforward solutions.
If you’d like to talk to us about a business communications solution that’s right for your business, please give us a call on 0800 160 1111.