Making the most out of your VoIP phone system
Your VoIP phone system is an extension of your business so why not make the most out of your cloud telephony and make use of all the specialised call handling and management features that come included within the solution, as well as a variety of advanced modules to take it to the next level.
With an easy to use management portal, you’ll have the freedom to customise your call plans, routing and diverts to suit your business needs allowing for optimum agent productivity and offering your best customer service.
Personalised greeting and menus
Professionally handle how your customers wait to be helped
Manage group conversations easily
Automatically reroute your calls in an emergency
Hold music & messages
Tailored brand experience to the audience needs
Real-time analytics & reporting
Understand your call volumes and agent capacity
Wallboards & dashboards
Visually represent your call activity to the business
Call listening & barging
Listen to calls or assist agents mid-call to help improve customer service and training
Answer calls easily and efficiently
Call hold and transfer
Swiftly connecting the caller to the right person
Click to dial
Call any number with just one click and prevent misdials
Hunt groups and sequential ringing
Route calls to multiple people or specific departments
Route your calls differently at certain times of day
Voicemail to email
Get easy access to every voicemail
Take your phone system to the next level with a range of additional modules to help you manage and integrate your phone solution further.
Managers and agents across teams and call centres can control their time available to receive calls.
Easily record, listen back and store every inbound and outbound call for training or regulatory purposes.
Extend your inbound call experience with even more features and memorable numbers.
Bespoke reporting, analytics and wallboards can provide the exact view you need to stay in control.
Headsets, handsets & devices
Adopt a whole range of devices – either pay upfront or spread across your term.
API & CRM integration
Stay productive by integrating every day systems to work together and communicate seamlessly.
Microsoft Teams integration
Connect with MS Teams to make internal and external collaboration easy.
International calling plans
Boost your call time with cost-efficient packages across the world.