Cloud telephony features

Making the most out of your VoIP phone system

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All THE features for your vOIP phone system

Your VoIP phone system is an extension of your business so why not make the most out of your cloud telephony and make use of all the specialised call handling and management features that come included within the solution, as well as a variety of advanced modules to take it to the next level.

With an easy to use management portal, you’ll have the freedom to customise your call plans, routing and diverts to suit your business needs allowing for optimum agent productivity and offering your best customer service.

 

cloud phone system

Be professional

Auto attendant
Personalised greeting and menus

Call queuing
Professionally handle how your customers wait to be helped

Conference calling
Manage group conversations easily

Disaster recovery
Automatically reroute your calls in an emergency

Hold music & messages
Tailored brand experience to the audience needs

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Manage your team

Real-time analytics & reporting
Understand your call volumes and agent capacity

Wallboards & dashboards
Visually represent your call activity to the business

Call listening & barging
Listen to calls or assist agents mid-call to help improve customer service and training

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Simply manage your calls

Call pickup
Answer calls easily and efficiently 

Call hold and transfer
Swiftly connecting the caller to the right person

Click to dial
Call any number with just one click and prevent misdials

Hunt groups and sequential ringing
Route calls to multiple people or specific departments

Scheduling
Route your calls differently at certain times of day

Voicemail to email
Get easy access to every voicemail

Advanced features

Take your phone system to the next level with a range of additional modules to help you manage and integrate your phone solution further.

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Agent management

Managers and agents across teams and call centres can control their time available to receive calls.

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Call recording

Easily record, listen back and store every inbound and outbound call for training or regulatory purposes.

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Advanced inbound

Extend your inbound call experience with even more features and memorable numbers.

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Advanced reporting

Bespoke reporting, analytics and wallboards can provide the exact view you need to stay in control.

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Headsets, handsets & devices

Adopt a whole range of devices – either pay upfront or spread across your term.

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API & CRM integration

Stay productive by integrating every day systems to work together and communicate seamlessly.

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Microsoft Teams integration

Connect with MS Teams to make internal and external collaboration easy.​

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International calling plans

Boost your call time with cost-efficient packages across the world.

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Cloud telephony

A solution that places all your voice calls over the internet, providing you with a flexible, fast and reliable service that lets you take calls from anywhere.

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