All the features in one communication solution
Powered by Xelion, Windsor Telecom’s cloud communications solution combines everything that’s great about cloud voice and collaboration tools into one all-inclusive, easy-to-use solution. Xelion allows you to stay connected to your customers and colleagues from any device and any location. It champions internal collaboration with inbuilt features such as chat, presence and video meetings, while also supporting omnichannel contact through seamless integration with SMS and WhatsApp, providing a great colleague and customer experience, always.
Manage all your calls, messages and meetings from your laptop.
Continue to work from any location and stay in touch on your mobile.
Global address book
Easily call and collaborate with your colleagues from any device with a single contact list.
Presence and internal messaging
View whether colleagues are available to call or meet, and instantly send them quick internal messages.
WhatsApp and SMS integration*
Extend your customer service channels to include WhatsApp and SMS and manage all queries from one place.
* WhatsApp license and SMS bundles required
Meet virtually with customers and colleagues, making use of video for a more personal experience.
Microsoft Teams integration
Expand on your love for Microsoft Teams and integrate your communications into one solution.
Answer calls easily and efficiently.
Call hold and transfer
Swiftly connect the caller to the right person.
Click to dial
Call any number with just one click and prevent misdials.
Hunt groups and sequential ringing
Route calls to multiple people or specific departments.
Voicemail to email
Get easy access to every voicemail.
Live call listening
Listen to calls live to help improve customer service and training.
In-depth comms analysis
Deep dive into how your teams are working effectively to ensure they’re meeting their SLAs.
Wallboards and reporting
Visually represent your call activity and gain real-time reports on your team’s success.
Manage the ways your teams handle queries efficiently directly on the platform.
For businesses that need more in-depth contact functionality, our cloud contact centre solution allows customer-focused businesses to confidently handle customer conversations through one single view and intelligently handles queries across agents and channels. Its advanced reporting and analytics helps businesses better manage their agents, resulting in quick and efficient response times.