Unified communications features

All the features in one communication solution

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All-inclusive features in one unified communications solution 

Powered by Xelion, Windsor Telecom’s cloud communications solution combines everything that’s great about cloud voice and collaboration tools into one all-inclusive, easy-to-use solution. Xelion allows you to stay connected to your customers and colleagues from any device and any location. It champions internal collaboration with inbuilt features such as chat, presence and video meetings, while also supporting omnichannel contact through seamless integration with SMS and WhatsApp, providing a great colleague and customer experience, always.


Flexibility to work from anywhere

Softphone app
Manage all your calls, messages and meetings from your laptop.

Mobile app
Continue to work from any location and stay in touch on your mobile.

Global address book
Easily call and collaborate with your colleagues from any device with a single contact list. 


One solution for collaboration

Presence and internal messaging
View whether colleagues are available to call or meet, and instantly send them quick internal messages.

WhatsApp and SMS integration*
Extend your customer service channels to include WhatsApp and SMS and manage all queries from one place.

* WhatsApp license and SMS bundles required

Video meetings
Meet virtually with customers and colleagues, making use of video for a more personal experience.

Microsoft Teams integration
Expand on your love for Microsoft Teams and integrate your communications into one solution.

Lady at laptop illustration

Advanced call management

Call pickup
Answer calls easily and efficiently. 

Call hold and transfer
Swiftly connect the caller to the right person.

Click to dial
Call any number with just one click and prevent misdials.

Hunt groups and sequential ringing
Route calls to multiple people or specific departments.

Voicemail to email
Get easy access to every voicemail.

Businessman working

Manage your team

Live call listening
Listen to calls live to help improve customer service and training.

In-depth comms analysis
Deep dive into how your teams are working effectively to ensure they’re meeting their SLAs.

Wallboards and reporting
Visually represent your call activity and gain real-time reports on your team’s success.

Administrative tools
Manage the ways your teams handle queries efficiently directly on the platform.

Young woman working in call centre, surrounded by colleagues

Manage your contact centre queries with confidence

For businesses that need more in-depth contact functionality, our cloud contact centre solution allows customer-focused businesses to confidently handle customer conversations through one single view and intelligently handles queries across agents and channels. Its advanced reporting and analytics helps businesses better manage their agents, resulting in quick and efficient response times.

About Cloud Contact Centre

Unified communications

One solution for all your communication and collaboration needs for the best customer and employee experience.

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Business mobile

Embrace work flexibility and get your teams connected with secure business mobile solutions.

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