Support and useful links

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When is Windsor Telecom open?

We are open from 8am to 6pm Monday to Friday for customer support. Our Sales team are available from 9am to 5:30pm Monday to Thursday and 9am to 5pm on Fridays. Please call to speak to your Account Manager or any member of the team who will be pleased to help you.


What if I need to contact you outside of this time?

If your call is not urgent, please leave us a message and we will get back to you within the hours above. If there is a fault or an urgent problem, please call our dedicated support line 0333 123 9090. This support line is manned out of office hours, 365 days a year.


My inbound phone number isn’t ringing, what can I do?

Check the underlying phone number you are diverting your Windsor Telecom number to – if it isn’t working for whatever reason, calls to our number won’t be able to connect the call. If your target number is working please call us.


How quickly can I expect a call back if I have a fault?

We commit to responding to all faults within 2 hours of your initial call. Most problems can be fixed instantly, although if there is a network fault this can sometimes take longer.


What if there is an ongoing network fault?

We encourage you to subscribe to our status portal or call 0330 999 8080 for updates on any ongoing issues.


How do I manage my call diverts?

It is a huge advantage to be able to divert your calls at any time, instantly via your My Windsor portal. You’ll have complete flexibility at all times & never miss another important enquiry.

Find out more about our Mobile and International Divert Charges.


What is the standard access charge?

Windsor Telecom’s standard access charge is 6.5ppm.


Code of practice

Learn more about our Complaint Handling and Dispute Resolution.


Vulnerable customer policy

Windsor Telecom make it an utmost priority to ensure all our staff are capable of identifying vulnerable customers, and that they are able to handle the situation with the required levels of care, attention and respect.

Download our Vulnerable Customer policy

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