Contact Customer Support - Windsor Telecom


We offer every customer free support across all Windsor Telecom products and services

When is Windsor Telecom open?

We are open from 9am to 5.30pm Monday to Thursday and Fridays from 9am to 5pm.

Please call to speak to your Account Manager or any member of the team who will be pleased to help you.

What if I need to contact you outside of this time?

If your call is not urgent, please leave us a message and we will get back to you within the hours above.

If there is a fault or an urgent problem, please call our dedicated support line 0333 123 9090. This support line is manned out of office hours, 365 days a year.

How quickly can I expect a call back if I have a fault?

We commit to respond to all faults within 2 hours of your initial call. Most problems can be fixed instantly, although if there is a network fault this can sometimes take longer.

My phone number isn’t ringing, what can I do?

Check the underlying phone number you are diverting your Windsor Telecom number to – if it isn’t working for whatever reason, calls to our number won’t be able to connect.

24 Hour Support For Our Customers

In Office Hours Support

Mon – Thu 9-5:30 pm
Fri 9-5:00 pm

icon phone Call: 0333 123 8080

Out of Office Hours 24 Hour Emergency Support

icon phone Call: 0333 123 9090

Vulnerable Customer Policy

Windsor Telecom make it an utmost priority to ensure all our staff are capable of identifying vulnerable customers, and that they are able to handle the situation with the required levels of care, attention and respect.

Download our Policy

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A Windsor Telecom customer is a happy customer.

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