When is Windsor Telecom open?
We are open from 9am to 5.30pm Monday to Thursday and Fridays from 9am to 5pm.
Please call to speak to your Account Manager or any member of the team who will be pleased to help you.
What if I need to contact you outside of this time?
If your call is not urgent, please leave us a message and we will get back to you within the hours above.
If there is a fault or an urgent problem, please call our dedicated support line 0333 123 9090. This support line is manned out of office hours, 365 days a year.
How quickly can I expect a call back if I have a fault?
We commit to respond to all faults within 2 hours of your initial call. Most problems can be fixed instantly, although if there is a network fault this can sometimes take longer.
My phone number isn’t ringing, what can I do?
Check the underlying phone number you are diverting your Windsor Telecom number to – if it isn’t working for whatever reason, calls to our number won’t be able to connect.
Route calls at anytime from anywhere to any number.
Our standard access charge is 6.5 ppm.
Code of Practice
Including our basic code of practice and our code of practice for premium rate services and NTS calls.
We take complaints very seriously and strive to ensure our customers remain satisfied at all times with their service from Windsor Telecom.
Vulnerable Customer Policy
Windsor Telecom make it an utmost priority to ensure all our staff are capable of identifying vulnerable customers, and that they are able to handle the situation with the required levels of care, attention and respect.