Bringing collaboration and calling together
Microsoft Team Calling, also known as Microsoft Teams Direct Routing, is the ability to make and receive calls externally from Microsoft Teams.
Microsoft Teams is already the most powerful, widely adopted and intuitive collaboration tool available. Adding in the functionality to be able to make and receive calls within Teams makes it a simple and unified communication and collaboration solution for most businesses.
Everyone wants to keep the technology they use as simple and straightforward as possible; minimal logins, easy to use technology and familiar interfaces. With Microsoft Teams Direct Calling your employees can make and receive calls directly from the same platform that they’re already using for the majority of their daily tasks – the familiar Microsoft 365 and Teams platform.
By integrating Microsoft Teams into either existing or new SIP or PBX telephony you can gain the immediate benefits of:
Collaboration and calling in one place
Take advantage of existing telephony investment
Work on one device, anywhere at anytime
Flexible and scalable for any business
Any company already using Microsoft 365 and Teams will know about the simplicity of using Teams to quickly dial an internal user and have an impromptu meeting or chat – either by voice or video. It’s the beauty of its collaboration functionality and what it was built for.
However, Microsoft 365 via Teams also has its own in-built telephony capability that enables it to connect directly to the PSTN and provide the ability to make and receive calls over the internet. Meaning that when enabled you can use MS Teams exactly like you do your regular phone, from any device running Teams and from any location if you have internet access.
The in-built functionality for Microsoft Teams Calling is basic and needs to be coupled with Microsoft Calling Plans which many companies find cost prohibitive. So, most companies choose to route Microsoft Teams either through a Cloud PBX platform or SIP. There are benefits for each as you can see below.
Integrating with your cloud or on-premise PBX gives you full capabilities of calling and contact features, combined with Teams’ collaboration suite, making it a flexible and future-proof solution for unified communications.
For businesses with simple needs but relatively high call volumes, adding SIP gives a scalable and cost-effective solution along with enhanced call control features.
Adding calling functionality to Microsoft Teams makes it easier for your colleagues to be productive through their days, giving them one system to use for most of their tasks.
And we make it easy for you by providing a range of set up and integration options so you can connect Teams to almost any platform or service:
If you’re excited about adding calls to MS Teams we’re here to help. Our team of experts can provide all the advice you need – from choosing the right setup and Microsoft 365 license, through to selecting hardware and on-boarding your employees. We’ll help you get ready for a true unified experience:
Our Microsoft Teams Calling service is not like any other. Discover everything you need to know about Teams Calling and your options. We offer a range of set up and integration options so you can connect Teams to almost any platform or service.
Download our ‘at a glance’ product sheet to find out how your business could benefit.Download