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Call handling features to make your customers love calling you and you love answering
Give your customers and teams the best possible experience by using the wide range of call handling features that come included with every Windsor business number. Not only will you provide a great calling experience for your customers, but your internal teams will be better equipped to answer those calls, measure success and identify areas for improvement.
We’ll provide you with access to our online, user-friendly portal which puts you in control of all these features while also giving you access to call statistics, dashboards and more.
Here’s an overview of the features you’ll get with our business numbers:
Audio whisper
Know who’s calling and why before the conversation starts.
Call statistics
In-depth analysis of call data such as duration, missed calls and average pick up times.
Virtual switchboard
Connect every call seamlessly to the right place without fuss.
Call recording
Capture calls to review later for training or regulatory needs.
Hunt groups
Divert calls to multiple numbers at once, either teams or individuals.
Call barring
Block nuisance and unwanted calls from taking up your time and focus on those who you want to talk to.
Voicemail to email
Capture voicemails as MP3 messages and listen instantly through email.
Hold music for business
Reassure customers that you’re still on the line with business-appropriate hold music.
Multi divert
Send a call through to multiple people to ensure it gets answered quickly.
Disaster recovery
Quickly and easily divert your numbers if the unexpected happens.
Call routing
Create even the most sophisticated call routes with ease, quickly and efficiently.
Bespoke inbound solutions
If you need call tech that’s specific to your requirements then why not tell us what you need. Our in-house team can build a bespoke solution that is truly unique and will help you to achieve your business goals, no matter what they are.
Windsor Telecom helps us to understand how to be more efficient when it comes to our calls. They identify calls we miss, calls that overspill, calls we lose, the duration of our calls and their patterns. It helps us to be better organised.”
| Pure Cremation