Support Engineer

Looking for ambitious Provisioning or Support Engineer who also enjoys talking to customers and to fix problems

Looking to join a Telecoms business with a 5 star Trustpilot service rating?

Full-time, permanent role

We believe in making technology easy and enjoyable for businesses of all sizes; providing communications, connectivity and IT services to 5,000 happy customers who love us for our down to earth approach, our in-depth technical know-how and our customer-first service.

Joining us in this team will appeal if you are looking to develop your career in a fast-paced environment, with a company that puts customer support at the heart of everything we do. You should have relevant experience, either working in-house or with a together another IT services or comms provider, plus a real interest in new technology.

You’ll be based at our Blackwater offices (near Camberley) working within the Operations team and reporting to the Head of Operations.

Every day you will need to:

  • Speaking to our customers helping to resolved faults or technical questions.
  • Provisioning new services, or dealing with requests for Moves, Adds and Changes.
  • Growing your technical and product knowledge so you can take on more responsibility.
  • Delivering IT estate and quality audits, ensuring our customers are sate and compliant.

You’ll need technical expertise:

  • Experience in IT Helpdesk Environment, technical Pre-Sales and supporting Microsoft Desktop
  • Administering, supporting and high-level troubleshooting of Microsoft Windows Server 2008/2012/2016, preferably in a VMWare ESXi environment or HyperV.
  • Administering & supporting VoIP technologies
  • Administering & supporting and high-level troubleshooting of Office365, with hands on experience of user and licence administration.
  • Knowledge of Office 365 migration an advantage.
  • Administering, supporting and high-level troubleshooting of Microsoft Exchange 2007/2010/2016. An understanding of how Exchange works, with knowledge of datastores, mail flow and troubleshooting mail issues.
  • Experience in SD-WAN would be advantageous.
  • Experience in Microsoft Azure would be advantageous.

So, if you are an ambitious Provisioning or Support Analyst / Engineer who also enjoys talking to customers and to fix problems, and have an analytical mind and keen attention to detail, but who’s also a good relationship builder, we’d love to hear from you.

If you’ve worked in a telecoms or tech business that’s a big plus, but if you haven’t and you’re the right person with a real interest in what we do, we’d also absolutely love to hear from you. If you do want to join the team, you will of course get great benefits, plus on-call allowance to reward any out of hours cover, spend time working from our happy, modern offices in Blackwater and have a chance to accelerate your career to the next level.

To let us know you’re interested, please send your CV with brief covering note to