Deliver Premier Customer Service with Interactive Voice Response
An Interactive Voice Response is key in helping customers, even when you’re short on employees to deal with a sudden influx of phone calls.
It can take the stress out of dealing with high call volumes by helping to prioritise calls, routing customers to specific departments and even automate customer support. It’s an influential part of business communication, as you’ll see in the following scenario.
A Premier League football club needs to handle tens of thousands of enquiries for scheduling the purchase windows of season tickets.
An Interactive Voice Response (IVR) can be designed and developed using our MyWindsor call management platform to create a call flow that involves collecting the season ticket number from the caller, using the web-post feature to do a database lookup and then return the time window for a possible season ticket purchase.
If eligible, it will then allow the caller to continue to either purchase a ticket or queue to speak to a representative. This means staff can comfortably handle the tens of thousands of callers in an organised and efficient manner.
Key benefits of the Interactive Voice Response solution include:
- Staff handling all the enquires and still delivering first-rate customer service
- Helps to prioritise calls
- It can route calls to direct departments
- Manages call volumes efficiently and in an organised manner
Provide league topping service, no matter the volume of calls
Windsor Telecom solved this problem by designing an Interactive Voice Response using the MyWindsor portal to create a call flow that involved collecting the season ticket number from the caller, using the web-post feature to do a database look-up and return the time window for a possible season ticket purchase. If eligible, it would then allow the caller to continue to either purchase a ticket or alternatively queue to speak to a Customer Service representative.
To find out more information, you can get in touch with one of our Interactive Voice Response experts at Windsor Telecom by filling out the form below.