Part 3: call handling technology guide 'disaster recovery'

Part three: Spotlight on ‘disaster recovery’ features

disaster recovery
Have you got all the tools in place to cope with a business emergency? What would happen if your phone lines and internet unexpectedly failed? How would your customers get in touch? How much business could you stand to lose?

All of these questions are things you’d rather not think about, we know. When it comes to your business security though, you cant afford to bury your head in the sand. We’ve got the call handling services to help minimise the damage to your business and reputation if a disaster ever were to strike.

Take some preventative steps today that will protect your business in the future.

Step 1. Keep customers in the loop with an audio announcement

Let customers know what’s going on as soon as possible by updating your telephone’s audio announcement (Don’t have an audio announcement feature? Read all about the benefits in part 1 of our call handling guide here).

An audio announcement can be quickly and easily updated – so long as you have access to the MyWindsor portal. You can record a message for your callers, informing them that the business is currently unavailable and advising them to leave a message or letting them know when to call back.

The beauty of having the audio announcement feature in the event of an emergency is that it means you won’t have any disgruntled customers phoning and getting a ‘dead’ dial tone or having to listen to the phone line ringing out. By giving information at the front and centre, you’ll be able to keep them in the loop, showing them you’ve thought about them. That kind of consideration goes a long way.

Step 2. Send calls to a pre-determined location with emergency routing

In the event that the phone lines do go down, you can divert your calls to any landline, mobile or messaging service with emergency routing. This way, customers can still get through to someone or, at worst, they can leave a message reassured that you will get back to them.

With emergency routing, once the system is set-up you can rest assured that it will come into effect should an emergency occur. You don’t need to worry about making any changes or updates – calls will be redirected automatically, meaning you’ve got one less stress to worry about.

Step 3. Instantly and temporarily switch incoming calls to a different target number with call diversion

Just like emergency routing, call diversion allows you to receive your incoming calls from a different mobile or landline number of your choosing. By doing this, you ensure that all calls are still captured, even in the event of your business lines failing.

The difference call diversion and emergency routing, is that call diversion is temporary, you can switch it on and off when you choose. This means it doesn’t have to be solely used for emergencies, but rather any time you’d like to direct traffic away from your usual business lines.

Both emergency routing and call diversion are easily and quickly managed though the MyWindsor portal to make taking care of your customers as easy as possible.

Step 4. Ensure all your data is protected by backing up to the cloud

Do you have a backup system in place in case your data gets compromised? Get your head out of the clouds and start putting your data into it.

You can protect, copy and save your business data online, in a place where you’ll always be able to access it. With the increase in computer hacking and intelligence, now is the best time to take these extra measures and keep your data safe – especially if you are storing sensitive, personal information on your customers too.

Our backup software works continuously in the background to save your files online and you can view and manage everything from our online portal if you need to.

Take your business into the Cloud the cloud today, to ensure its security for the future.

As you can see, disaster recovery is more than just about how you respond to an emergency, is about how you can prevent it in the first place. Using some of the tools above, you can minimise, if not avoid the damage of a business emergency altogether.

You can’t control the future, but by putting a sturdy plan in place you don’t have to let it control you either.

Ready to get started?

None of the features outlined above require ANY extra hardware or complicated set-up. All can be installed and managed through the MyWindsor portal. The only thing you need to do, is let us know which features you’d like, then let us take care of the technical bit.

That’s it for today’s spotlight feature on ‘disaster recovery’ services. We hope this gives you the appropriate level of context and information you need to decide if any of these features are right for you. If you’d like to add any of these to your existing call plan, speak to your account manager today.

Don’t yet have a number with Windsor Telecom? We’re offering anyone who signs up as a result of this series, 3 pieces of technology completely free. Simply email us quoting ‘CHT 101’ in the subject line.


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