We use statistics to make informed decisions, and at Windsor Telecom, we want to make it as easy as possible for you to make the correct decisions about your telephone usage.
With a Windsor Telecom business number you’ll receive access to our innovative and powerful online tool, Vision Call Statistics which is invaluable for any businesses regardless of their size or industry.
So what can Vision Call Statistics provide?
1. Secure online statistics
• Review call volumes by time and day
• Proactively plan as result of these reviews
2. Enhance customer service, reacting to any shortfalls in service levels
• See how long it takes for staff to answer phones
• View missed or engaged calls
• View the number of calls going to voicemail
3. Improve marketing by monitoring campaign ROIs
• See how many calls a specific campaign has generated
• Measure the success
• Produce custom reports for meetings
4. Lower costs and increase profits
• Review call volumes allowing you to adjust staff levels
• Get the phone numbers of callers who couldn’t originally get through
5. Greater understanding of your call flow
• See where your inbound traffic is coming from
• Understand how calls are handled
Our Vision Call Statistics tool will help you to you analyse and evaluate the number of calls you receive to your business; identifying busy periods, missed calls, geographic location of your callers and much more giving you invaluable insight into your business and your customers’ behaviours.
This data can then be analysed in graphs, tables and even interactive maps which can be exported to spreadsheets at the touch of a button for use in meetings and briefings.
Find out more about this exciting call reporting package that can save you time and energy, as well as aid future growth!
If you want to find out more about Vision Call Statistics and how it could benefit your business, speak to a member of the team today on 0800 160 1111.