At Windsor Telecom, we speak to A LOT of customers. We love hearing first-hand how our memorable numbers and call handling technology are helping them to better increase and manage their businesses.
It isn’t always plain sailing though. Nobody starts out as a customer – first we have to get them there. Our business advice team are always on the go, reaching out to small business owners and informing them on how our memorable numbers could be just the thing to take their business to the next level.
9 times out of 10, our (now) customers, simply don’t realise the importance of having a good, professional and memorable business number. Luckily, we’ve got the knowledge and evidence to show otherwise.
We’ve outlined 6 of the most common barriers we come up against when speaking to potential customers below, and present our responses here.
“I already have a landline number, I just use my home phone.”
Do you really want to give out your personal phone number to strangers? A virtual business number gives you the opportunity to maintain your privacy whilst using the same landline. The number simply routes through to your existing phone – easy. Plus, a memorable business number will make your business look more established and professional without any additional work from you.
The other key benefit, is the increase in inbound enquiries you’ll see from switching to a professional number. For example, did you know that people are 85% more likely to call an 0800 number first? This could mean the difference between someone calling you or one of your competitors.
“My mobile works just fine.”
That’s all well and good, but what would happen if you lost your mobile unexpectedly? Or what if it broke and you had to wait to get it replaced? Chances are, you’d be a bit stuck. No phone, means missed calls. Missed calls are a missed opportunity for business. You’re taking this a little more seriously, now aren’t you?
Well, with any of our telecoms packages, you have access to an easy-to-use online portal which allows you to re-route your business number any time. So long as you have access to the internet, you simply log in to your account and choose a new number to forward your calls to.
“I don’t need to increase my inbound business, I’m busy enough”.
Our call packages aren’t just to help you increase business, they’re also there to help manage the way you run your business. We can set up audio recordings for your voicemail and introduction so that customers know they’ve called the right number, call queues and routing make sure customers get through to the right place at the right time and our voicemail to email service means that you’ll never miss a message again.
Can’t switch off? With our plans, you can also set time of day routing on your business number so that any calls outside of your working hours will go directly to voicemail. Perfect if you need to switch off on evenings and weekends.
“I don’t want to pay for other people to call my 0800 number.”
Our clear and simple pricing strategy means you pay a fixed monthly fee which includes the cost of receiving inbound calls. All you do, is choose how many minutes you’d like included in your bundle and any calls that are received up to that chosen minute allowance are included. Stick within your call limit each month and you’ll never pay more than the monthly fee.
If you’re reaching the upper limit of your minute allowance too early in the month, rest assured one of the team will be in contact with you to let you know and to discuss your options to increase your bundle if needed. We’ll never surprise you with hidden costs.
“It’s just another bill that I can’t afford.”
Our packages start from just £10 a month, so there’s a price to suit everyone. Once purchased, it won’t be long until your new reputation boosting number will start bringing you in more enquiries. How much is one order worth to you? Just think how quickly that phone number is going to start paying for itself!
So the question now becomes, can you afford NOT to have one?
“I’m happy with my current provider.”
As a small business, we pride ourselves on really understanding our customer base. Each of our customers gets a dedicated account manager who is on hand to help with any set-up issues or questions. It’s this personal touch that sets us apart from other competitors and to prove it, you only need to look at our Trustpilot score.
With a rating of 9.7 out of 10, our customer satisfaction levels are higher than ever. Could your current provider say the same? Some of the biggest players in the telecoms market have ratings as low as 0.4 so you need to be careful who you choose.
We’re serious about service and will continue to deliver the highest levels we can to all of our customers, now and in the future.
If you’ve been thinking about getting a memorable business number but are still unsure, hopefully something you may have read in the above will have helped to stem your fears. Take the leap and give us a call today.
We’re ready to talk to you.