Windsor Telecom

GUIDE TO MY WINDSOR PORTAL LOGIN CHANGES

How will I log into my account?

You will login using your email address, account code and new password.

 

Can I still log in using my account code and password?

Your current login details will be discontinued. However, everyone will receive an invite to join using their email address and to set a new password.

 

Do you support 2FA or 2-factor authentication?

2-factor authentication using your preferred 2 factor authentication app including Google Authenticator, is available.

 

How will I receive my invite?

You will receive your invitation on the morning of March 4th via email.

 

How long do I have to accept the invite?

Invites will be active for 24 hours. If you miss this window, you will be able to request a new invite from your account manager or primary account holder.

 

What if I don’t have an email account on the system?

You will be required to have email address to use the system. If you currently do not have an email address on your account, please get in touch with your account manager to get one added. They will be happy to assist you.

 

Sub accounts currently don’t support email address, how do I log in?

All sub account users will be required to add an email address to their account before the launch date. Your account manager will be in contact to sort this for you.

 

I do not have an email address; can I still use the system?

No. Everyone must have an email address to use the system.

 

Why do I have to have an email address?

We send emails to perform multiple actions including resetting of passwords, confirmation of logins etc. Every user of the system should be using their own account and credentials. This allows the system to audit actions correctly.

 

How do I reset my password?

Your login page will have an option to send a password reset by clicking ‘forgotten password’ and filling out your email address that you have on your account.

 

I used to log in using just my account code and password; why do I need my email address?

We send emails to perform multiple actions including resetting of passwords, confirmation of logins etc. Every user of the system should be using their own account and credentials. This allows the system to audit actions correctly.

 

What is my account code?

If you do not know your account code, please contact your account manager who will be happy to assist you.

 

Are passwords encrypted?

All passwords are hashed using bcrypt. You can read more about it here.

 

What is 2-factor authentication?

A password is one factor of authentication; you enter your password and you’re in. 2-factor, or multi-factor (2FA, MFA) provides additional factors in authentication. For example, once you have entered your password, you will receive a code on your mobile device, which you then have to enter on to the site. This provides an extra level of security.

 

Is 2-factor authentication mandatory?

No, however we highly recommend it.

 

How do I set up 2-factor authentication on my passwords?

You can set this up after your initial password has been reset by going into your portal.

 

How much does 2-factor authentication cost?

Nothing; 2-factor authentication is available to all customers for free.

 

Why should I use 2-factor authentication?

Simply put, a password on its own is not very secure. If your password is compromised the attacker would not be able to gain access to your account with 2-factor auth enabled. A second level of authentication provides that extra level of security. There are many guides and tutorials on two factor authentication available on the internet, including Wikipedia.

Have any questions?
Call free: 0800 160 1111

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