Why choose an 0871 number for your business?
Completely free to set up, your 0871 number will earn you 4p per minute while giving your business nationwide appeal.
Choose from our massive range of memorable 0871 numbers and earn 4p per minute for every call, when you generate over 500 minutes of calls to your number in any calendar month – a great way to offset your call centre overheads and other fixed costs.
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Our 0871 number packages
Route calls to your mobile for an additional £10 per month.
Call Revenue is not payable when calls are routed to a mobile.
An out-payment statement is issued if you generate more than 500 minutes of calls to your 0871 number in any one calendar month.
Before purchasing an 0871 number, CLICK HERE to read this important information
0871 numbers are regulated by the premium rate industry watchdog Phone Pay Plus. They are classified as a ‘lower cost service’, i.e. those that cost no more than 8.51p per minute plus VAT (excluding network extras). There is a less stringent set of regulations than other premium rate numbers beginning with 09.
Windsor Telecom are responsible for making any customer looking to set-up an 0871 number aware of the existence of the Phone Pay Plus code of practice. We will also need to verify the identity of any customer wishing to set-up a number. This will usually be via a company credit check.
Wherever your 0871 number appears (e.g. on websites, printed stationery and van livery) it should be accompanied by pricing information. The cost of calling the 0871 number must be clear, close to the telephone number and prominent. Where it is not practical to display price information (e.g. business card), it is acceptable to provide pricing information immediately on connection of the service. This can be either as a recorded intro message (preferable), or spoken by the telephone operator that answers the call.
The pricing notification needs to say: “Calls to this number cost 8.51p/minute plus VAT from a BT landline. Calls from other operators and mobile phones will cost considerably more.”
There must not be an unreasonable delay between a caller being connected to the number and the commencement of the service (e.g. no long introduction message, followed by a queue). If there is likely to be a delay then the callers must be made aware of the likely length of the delay, i.e. by telling them that they have entered a queue and their position in the queue, so they can make an informed decision to hold or not.
Certain services require prior permission from PhonepayPlus before they can be operated on an 0871 number, however most services do not need a licence.
The following services currently require prior permission to operate on 0871 numbers:
- Live 1-2-1 entertainment conversations
- Live multi-party chat
International call routing services
Prior permission will include special conditions and further rules as they are often services that present higher risk of harm to consumers. We will need to be presented with your permission certificate before we are able to connect one of these services.
Customer Contact Number
You must provide a contact telephone number for your clients if they have a concern or a complaint about the 0871 number. You can use your 0871 number for this so long as the caller is given a clear opportunity to make a complaint about that number and if so, informed they will be refunded for the cost of making that complaint on that 0871 number. For simplicity an alternative non-0871 number would be preferable.
What will happen if I don’t comply?
Any services that are found to be operating outside of the regulations will undergo an investigatory procedure. As the Service Provider, we will get notified of any breaches by PhonePayPlus and will subsequently contact you in order to rectify the breach. If the breach is rectified quickly, there should be no further action taken. However depending on severity of the breach, and if an unacceptable amount of time is taken to resolve it, PhonePayPlus may take further action and significant fines could be levied. This may also constitute a breach of Windsor Telecom’s terms & conditions and could result in immediate termination of the number and contract.
You can find more information on the PhonepayPlus website: www.phonepayplus.org.uk
How can an 0871 number help your business?
Free Set Up
Revenue generating numbers are free to set up with unlimited minutes for landlines. Unlimited mobile minutes are available for just £10 per month.
Beyond Local Markets
Widen your market beyond your local area with a national number that blows away any geographical barriers to trading.
Long-Term Financial Sense
Save time and money when you relocate in the future by keeping the same memorable number. There’s no need to reprint stationery or change expensive advertising artwork.
Monitor the sources and patterns of calls to your business, and easily track the response to your marketing campaigns.
Free Features with Every Number
Dedicated Account Manager
Your dedicated, expert Account Manager will always go above and beyond to make sure you get the very best care and attention. Our ‘red-carpet’ approach to every single customer and our 24/7 year-round support will give you the utmost confidence in your inbound service.
Our Smartphone App allows you to manage your business phone numbers even when you are ‘out of office’, away from a PC or on the move.
Online Management Portal
Manage all of your numbers through the world-class My Windsor online portal. This way you have access to all of your services, and all of your numbers, all of the time.
Voicemail by Email
Have your voicemails delivered to your inbox. View at your convenience, share with colleagues over email and keep a permanent record of important messages.
All our call packages have built-in disaster recovery in the event of a service failure or emergency. Reroute your calls even if your landline goes down; maintain customer confidence, whatever the situation.
Route your phone number to any landline or mobile at the touch of a button. Or even set up ‘time of day’ routing to automatically switch your calls to your mobile or your out-of-hours message when the working day is over.
Gain access to an 0844 Conference Call line with every number so you can run meetings at short notice across multiple locations as often as you need, all without leaving the office.
Gain a wealth of valuable business data through our comprehensive call statistics package. Use this rich information to track the ROI of your marketing and improve efficiencies in the way you answer calls and manage your customer experience.
How easy is it to get up and running?
- Simply pick your memorable phone number and activate within minutes!
- You’ll immediately be able to route calls from that number to any existing landline or mobile – with no hardware or costly engineer required.
- Windsor Telecom numbers work with every telephone system and line provider. Best of all no calls will be lost as your existing business number will continue to work.
- We’ll help you customise the Call Handling package to meet your specific business needs, all of which can be configured remotely.
- Your dedicated, expert Account Manager will be on hand to train you on the My Windsor portal so you can take control of your inbound communications.
Then all that’s left to do is for you to advertise your memorable number and get ready for the increase in calls to your business!
Help Me Choose My Business Number
Having trouble finding the right number for your business? Try our easy-to-use wizard and let us help you find the best phone number range to suit your business needs.
Why choose Windsor Telecom?
- The widest range of memorable phone numbers in the UK.
- A ‘red carpet’ customer promise that puts the customer first in everything that we do - 24/7, 365 days a year.
- Trusted by thousands of loyal customers and rated as one of the top telecoms providers in the UK on Trustpilot.
- Our huge range of call handling services, tailored to your business.
- A tier one telecoms network - the most robust and reliable service you can get.
- Our online portal My Windsor - a world-class, user-focused solution.
- A free smartphone app to manage your number while you are on the move.
- Agreements with all major UK providers that makes porting to us extremely easy.
- Lower business overheads with our highly competitive call charges.
- Round-the-clock access to call tracking data with every number.
Number Buying Guide
The ultimate guide to buying a memorable phone number for your business.
Call Handling Guide
The ultimate call handling guide for all Windsor Telecom services.
VoIP for Business
The essential guide to our VoIP for Business service.
Frequently asked questions about 0871 numbers
What's in it for me?
You can run one of our 0871 revenue generating numbers with no monthly service charge at all if you are routing it to a landline. If you generate more than 500 minutes per calendar month, you can claim back revenue from us!
How do I claim revenue from my 0871 Number?
Each month you will receive a statement from us. If your number has generated more than 500 minutes you can raise an invoice for us for the amount shown on your statement.
Can I divert my 0871 Number to a mobile?
Yes. You can choose to divert your 0871 Number to a mobile for the additional cost as detailed in the package above. You are then able to receive an unlimited number of calls per month. However, please note that Call Revenue is not payable when calls are routed to a mobile.
Do I need to tell my customers about the cost of calling my 0871 Number?
Yes. You must publish your Service Charge wherever you advertise or feature your 0871 Number. The recommended format is “Calls cost Xppm plus your phone company’s Access Charge”.
Can customers from outside the UK call my 0871 Number?
No. It is not possible to call an 0871 number from abroad.
What is the cost of calling an 0871 Number for my customers in the UK?
Calling an 0871 Number is separated into two parts. Part 1 is the Access Charge (an unregulated pence per minute set by the caller’s phone company). Part 2 is the Service Charge which is regulated and set by the phone company that operates the number. You can read more about this here: http://ask.ofcom.org.uk/help/telephone/ukcalling.
Will my old business phone number still work?
Yes. Your existing telephone numbers will work just as before. Our service will not modify or affect your existing phone services in any way.
How do I set up my 0871 Number?
Choose the package which suits your business, choose your number and then set up your 30-day Free Trial online. The whole process takes less than three minutes and your 0871 number will go live the very same day!
Will I need any extra equipment?
No. Our 0871 Numbers work on top of your existing telephone line and with all telephone systems. No extra equipment is necessary.
How many 0871 Numbers can I buy?
As many as you need! We do not impose any limits. However, when starting your free trial, we recommend you select one number to open your account and then contact your dedicated account manager to add all the additional numbers you require.
Are there any other conditions for using an 0871 Number for my business?
Yes. Please read about the additional conditions your business must comply to when using an 0871 Number as detailed below the package information on this page. Please also visit Phonepay Plus to read more details on the use of 0871 Numbers here: http://www.phonepayplus.org.uk/.