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5 questions to discover what your contact centre agents want
5 questions to discover what your contact centre agents want

17th March 2022

Here are 5 easy questions to help figure out what your call centre agent wants and needs....

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The communication challenges troubling charity leaders
The communication challenges troubling charity leaders

16th March 2022

Around a third of charities said that their biggest communication challenge was budget restrictions, with a further 25% saying that...

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How to attract and keep contact centre staff
How to attract and keep contact centre staff

13th March 2022

The Great Resignation has seen the UK undergo the highest turnover in staff over the past two years. Companies have been...

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5 Tell-tale Signs You Need a Contact Centre Solution
5 Tell-tale Signs You Need a Contact Centre Solution

14th February 2022

When we hear the phrase contact centre we think of faceless rows of people with headsets answering hundreds of calls...

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Consumer complaints reach a new high in the UK
Consumer complaints reach a new high in the UK

7th February 2022

In a recent survey by the ICS, we've seen consumer complaints increase dramatically to a new high in 2022....

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Tech tips: 5 things your telephony provider should be doing for you in 2022
Tech tips: 5 things your telephony provider should be doing for you in 2022

12th January 2022

People love to talk. And although we have more ways than ever to communicate – email, chat, social – conversations...

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5 Ways to Create a Super-Agent in your Contact Centre
5 Ways to Create a Super-Agent in your Contact Centre

12th January 2022

Imagine a fully motivated contact centre agent who always works at 110%, who your customers love and who helps your...

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5 powerful statistics that show that the hybrid workforce is the future
5 powerful statistics that show that the hybrid workforce is the future

15th December 2021

For nearly two years businesses have had to adapt and overcome many challenges within the workplace and one of them...

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The Age of the Cloud Contact Centre
The Age of the Cloud Contact Centre

10th November 2021

If there’s one thing we’ve learnt over the past two years it’s how businesses have had to be flexible in...

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