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Shift planning – How to optimise your call centre team
Shift planning – How to optimise your call centre team

18th May 2022

Shift planning is all about finding the right balance between staff satisfaction and adequate cover for shifts. For years, this...

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Simple ways your phone system can offer the best customer experience
Simple ways your phone system can offer the best customer experience

19th July 2022

We talk through common questions and ways to maximise your business phone system and call plan....

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5 ways to make customer communications easier
5 ways to make customer communications easier

10th May 2022

One of the best enablers of a great customer experience is allowing your customers to communicate with you effortlessly and...

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Microsoft Teams: New features you’ll love
Microsoft Teams: New features you’ll love

15th August 2022

Microsoft teams is always bringing out new and improved features to help us in our everyday tasks. Here's what's new...

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The Importance of Choosing the Right Supplier
The Importance of Choosing the Right Supplier

7th April 2022

As you may well know, telecom services are one of the most important foundations of any successful business, and it...

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9 Questions to Help You Change Communication Solutions
9 Questions to Help You Change Communication Solutions

7th April 2022

Ask yourself the following questions to help you figure out if you need to change your communication systems....

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9 Things All Contact Centres Should Do To Make Answering Queries Easier
9 Things All Contact Centres Should Do To Make Answering Queries Easier

7th April 2022

There is nothing worse as a customer than poor service and under qualified staff. According to a recent study, 50%...

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5 Technology Change Management Steps for Charities
5 Technology Change Management Steps for Charities

29th March 2022

Follow the 5 steps we follow as we manage change with our charity and non-profit customers to find them the...

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Cloud PBX vs Teams Direct Routing – which is right for my business?
Cloud PBX vs Teams Direct Routing – which is right for my business?

16th March 2022

As every business is different with a different setup and requirements, here’s some advice on cloud PBX and Teams Direct...

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