For those unavoidable times when you can’t answer the call immediately. An introductory message will reassure your customer and is an essential alternative to a continuously ringing phone.
- Reassures callers they have called the right company, their call is acknowledged and their enquiry will be dealt with efficiently
- Record the message yourself, opt for a personalised professional recording or pre-record messages for future use
- Perfect for company promotions or opening times – messages can be changed daily to keep information fresh and relevant
- Record a different message for each Windsor Telecom number
Sometimes you don’t need to speak to customers directly to answer frequently asked questions, or give important information. One of our most popular features, Audio Announcement is the perfect way to get a message across with no associated staff costs.
- Use to communicate with customers or staff – change recordings regularly
- Promote products and services
- Prescreen customers before passing through to agents
- Our recorded information lines can handle hundreds of thousands of calls per hour – monitor volumes through the Vision Call Statistics
When you need to communicate sensitive information, Password allows you to add an Audio Announcement to the number and select who can hear it. When the caller dials in they must enter the correct PIN number to hear the message.
- Perfect for corporate updates or company announcements
- Use for secure communication to employees
Get informed – before you take the call. Audio Whisper plays a short message when the call is picked up, identifying the source of the call based on the number the caller dialled.
- Improves the effectiveness of your marketing campaigns by allowing you to tailor immediate responses.
- Ideal for users with multiple numbers routed to one target number.
- Essential for users with multiple businesses, but only one phone line.
Callers expect to hear a traditional ringing sound immediately, but intelligent routing can result in connection delays. Break the silence when routing your virtual number to a mobile with a ringtone or bespoke audio file.
- Use to disguise a potentially off-putting international dial tone when routing a call overseas
- Play a brief introductory welcome message followed by a ringtone or music
- Create a seamless experience for your customers
ALL of these excellent services are included in your one-month Free Trial
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Frequently Asked Questions about Get Your Message Across
I sometimes work from my house in France - how can I stop the international ringtone putting people off?
With our Custom Ringtone product, you can mask the ringtone with anything you like – a UK dialling tone or even a marketing message.
How can I give my customers the most professional welcome?
With our Intro product, you can greet your customers from the word go. Reassure them they have reached the right number and that their call is important to you.
How can I distinguish between a business call to My Windsor number and someone who has called my landline directly?
With our Call Whisper product, the caller hears ringing and you hear a message which you can customise as you wish. You can answer every call to your Windsor number professionally. If it’s not convenient to take a business call, you can reject the call to voicemail or other pre-defined plan using our Whisper Accept function.
I need a dedicated customer information line. Can you help?
Using a Windsor number and our announcement facility you can easily manage customer opening times, give returns advice or manage product recall products.
Call Handling Guide
The ultimate call handling guide for all Windsor Telecom services.
VoIP for Business
The essential guide to our VoIP for Business service.
Number Buying Guide
The ultimate guide to buying a memorable phone number for your business.