DIRECT CALLS TO THE RIGHT DEPARTMENT
IVR technology is used by organisations to improve call handling and business efficiency, as well as reduce staff costs. Our Virtual Switchboard gives you a professional image and is competitive of other IVR systems used by call centres and large companies.
Sound more professional with a virtual switchboard
A virtual switchboard, also known as a virtual receptionist, is perfect for businesses that handle a number of different call queries. Whether you’re a business with many different departments, or a smaller operation that would like to know the nature of a call before speaking to the customer – a virtual switchboard could be just the ticket.
It will make you appear more professional to your customers as they’ll be getting through to the right place straight away.
- Improve customer service, staff productivity and reduce costs
- Direct multiple inbound callers quickly and efficiently
- Perfect for larger businesses with many departments
- No more engaged tones and irritated callers
- Replaces expensive in-house PBX phone systems
- Set up your IVR menu is quick and easy via our MyWindsor portal
- Record and upload unique announcements for each menu option
- Handle routine enquiries that require only an automated reply
- Switch to a live agent during the call
- Change options and messages via MyWindsor portal