Vision Call Statistics
Monitor service levels in real-time with our industry-leading live call statistics package. An internet connection is all you need to get access to powerful call data. Easy-to-use and available 24/7, our Vision Call Statistics can help make significant improvements to your customers’ experience.
- Use a unique number for each marketing campaign to measure advertising effectiveness and ROI
- Monitor length of time to answer calls, volume of calls and call path
- Review call volumes and trends to optimise staffing patterns
- Easily produce reports for management meetings
Free Conference Calls
Save time and money with our instant, easy to use 0844 Conference Call service available with every Windsor Telecom phone number. Our conference call service is free – you only pay, like the other participants dialling into the meeting, for the cost of your telephone call. Please read our Conference Call T&C’s here.
- Simple and easy to set-up, you can be hosting a Conference Call within minutes
- Free to use and the only costs for you (and the other participants) is the cost of the call
- Flexible with no contracts or monthly bills
- Host meetings 247, 365 days a year
Whether you want to use recordings to train staff, resolve customer issues or evaluate marketing success, our on-demand Call Record feature makes it all hassle free. This low-cost, record-and-replay service can handle thousands of simultaneous call recordings, and store them securely for retrieval and analysis at your convenience.
- Recordings are stored free-of-charge for 30 days and available to access at any time via My Windsor
- Extended storage for up to 20,000 minutes per month for six months is available through Extended Call Record Storage
- Playback online, download or email recordings to your email
- All recordings are indexed and easily searchable by date, time, duration and more
Survey your customers and capture high-value data on targeted issues. Design your own questionnaire for your customers to respond to via their touchtone phones – get the results delivered direct to your email or view via My Windsor.
- Pre-screen callers or use for vote casting and competitions
- Get instant, timely feedback on your customer service team
- Capture caller information on My Windsor for future use
- Create a bespoke survey where a particular answer to a question triggers the next question
ALL of these excellent services are included in your one-month Free Trial
Choose a memorable number and get a free one-month trial of the complete Windsor Telecom suite of call handling services.
Help Me Choose My Business Number
Try our exclusive simple-to-use wizard and let us help you find the best phone number range to suit your business.
Compare Phone Numbers
View all of our number ranges in this handy table and at a glance compare the different options available for your business.
Frequently Asked Questions about Improve Performance
How can call statistics improve my performance?
Using our real time statistics, you can monitor effectiveness of a three ring policy and analyse peak times and trends, meaning you can place adequate resource into your business at the right times.
How can I view my call recordings?
You can monitor your call recordings on our call management portal (My Windsor). This is ideal for bigger companies who want to monitor and train their staff. Equally, if you are a sole trader out on the road, you never need to scrabble around for a pen when someone calls for a quote. Take their details over the phone and listen back to the recording at your leisure to get their address and requirements.
How long are my recordings kept for?
You call recordings will be available on our portal for 30 days. You can download them during that time to your own storage. They can be kept for longer on our servers if you purchase our extended call record storage option.
How easy is it to set up a customer survey?
All you need to do is to decide what you would like to ask your customers and let us know – it’s as simple as that! We do the rest for you!
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