Call Diversion | Missed Calls Alerts | Voicemail to Email

Never Miss An Opportunity

Capture every call, keep every customer happy

A missed call is a missed opportunity, so you can make sure there are no dead ends with these call capture services.

Recording details of missed calls, diverting calls or even sending your voicemails to email – there is never an excuse for missing an opportunity with our suite of call capture services.

Missed Call Alerts

Never miss a business opportunity because someone couldn’t get through to you. If a call goes unanswered, the target landline is engaged or there is a fault with your landline or mobile we will email you with the caller’s number so you can call them back

  • Respond proactively to missed calls
  • See whether the call is missed or engaged
  • See the reason you missed the call and review your call handling set up
  • Review the volume of missed calls and take appropriate action

Call Queue

Never lose a contact due to an engaged line. Call Queue answers all inbound calls straightaway with a welcome message before sending them on to your target numbers. When all your lines are busy, callers are held in a queue with music or messages playing until a line is free.

  • Encourage callers to stay on the line with hold music or apology messages
  • Set the maximum number of callers held in the queue
  • Play marketing messages, important announcements, or promote your website while your callers wait
  • No need to install or maintain expensive in-house equipment

Call Diversion

A simple and effective disaster recovery solution, Call Diversion allows you to instantly and temporarily switch incoming calls to a mobile, messaging service or another office

  • Capture all calls should unforeseen circumstances occur
  • Instantly reroute all numbers
  • Access a full back-up should all of your target numbers fail
  • Instant option to quickly and easily advise callers of an emergency

Call Back

The ultimate in great service. Give your customers an alternative to waiting in line with the option of you calling them back. They can also choose which number you dial in order to return their call.

  • Capture all calls should unforeseen circumstances occur
  • Instantly reroute all numbers
  • Access a full back-up should all of your target numbers fail
  • Instant option to quickly and easily advise callers of an emergency

Voicemail to Email

There are always going to be unavoidable occasions when you just can’t take that call. Our Voicemail to Email service means that you can choose to get all your messages sent to your Inbox as MP3s.

  • Keep a permanent record of important voicemails
  • Listen to your voicemails wherever you have access to email
  • Change the email address recipient at any time via My Windsor
  • Forward voicemails to colleagues or home workers

ALL of these excellent services are included in your one-month Free Trial

Choose a memorable number and get a free one-month trial of the complete Windsor Telecom suite of call handling services.

Help Me Choose My Business Number

Try our exclusive simple-to-use wizard and let us help you find the best phone number range to suit your business.

Compare Phone Numbers

View all of our number ranges in this handy table and at a glance compare the different options available for your business.

Frequently Asked Questions about Never Miss An Opportunity

Sometimes we really struggle to answer all of our calls - for example when we run a special offer.

I don't want to miss a call, even when I am closed.

How can you help me with my company's Disaster Recovery Policy?

Why would I need Missed Call Alerts?

Call Handling Guide

The ultimate call handling guide for all Windsor Telecom services.

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VoIP for Business

The essential guide to our VoIP for Business service.

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