Call Handling Features

Understand, develop and grow with advanced features

Answering a phone call is just one small part of the overall experience both for you and your customers.  Having full control over how a call comes in from the start of the process right through to analysing why and how you got the call at the end, is just as important.


With Windsor Telecom’s advanced call handling features, you can find out more than you ever could before, helping you to understand, develop and grow your business.

Audio Whisper

Prepare yourself for a call before it’s even come through. Audio whisper is an ingenious piece of tech that tells you where the call is coming from or who might be on the other end of the line. As you answer the call a voice will tell you whether it’s from a specific number that might indicate the call has come from a marketing campaign, is a sales call, existing customer or anything else.

Audio whisper phone call screening is great for knowing what you’re about to deal with and takes the surprise factor out of the call straight away.

Vision Call Stats

Receiving calls is all well and good but wouldn’t it be great to have more? In order to do so, you need to know where they’re coming from and why, answers that our Vision Call Stats tracker can provide you with.

Analyse your customers in greater detail than before and act upon it.

Virtual switchboard

Improve call handling and business efficiency by using a virtual switchboard that can provide a professional image and menus similar to those used by call centres and large companies. There’s no need for expensive equipment or costly technical support when you want to make a change either.

Inbound call recording

Great for employee training, inbound recording options allow you to easily analyse call handling techniques, provide examples and work on improving over a period of time. Call recording is also great in working out what exactly was said previously in case a dispute arises. It offers a wonderful safety net.

Hunt Groups

Quickly and easily divert phone calls to multiple numbers at once. Perfect for a busy office environment where you don’t want to keep customers waiting, a hunt group will allow anyone selected to pick up and handle the call in a professional and appropriate manner. You can pick specific people and teams while also excluding others, depending on how you want to handle things.

Call Barring

Want to block nuisance calls? With call barring you can. Quickly and easily stop unwanted calls from jamming your phone lines and eating into your valuable time. You can inform barred callers with an audio message, while genuine customers or callers are fed through the normal route


With voicemail to email you no longer have to go directly to your voicemail in order to listen to a recorded message. Get all voicemails sent directly to your email inbox and listen to your message wherever you have access to your email via a recorded mp3 file. Even if you’re nowhere near your phone.

hold music for business

Providing your customers with hold music for business allows you to not only present a professional appearance to those who are waiting but also reassure them that the phone line hasn’t died, meaning that they’re less likely to end the call. Being on hold isn’t something anyone wants but a little bit of on hold music for business can help them feel at ease.

Multi Divert

Want calls going through to multiple agents at the same time? With multi diverts you can set your system up to have calls route through to numerous people at the same time, which means that you have more people ready and willing to pick up the call at any one time, meaning that if one’s busy, you have other options available so you don’t upset or miss a customer.

Disaster Recovery

If the worst happens, there’s no need to panic.  While a wide-scale outage is rare, the reality is that it does happen.  With Disaster Recovery, you’ll have the tools in place to quickly reroute calls away from the affected area with minimal disruption to customers.

Disaster recovery will allow you to get on with the normal day-to-day running of your business with minimal disruption and save you from harming your reputation.


Quickly and easily route calls to different areas of business with a call routing system that not only allows you to assign numbers to go to individuals and groups but also route calls based on the time of day. For example, when your business is closed you can reroute customers to an out of hours number or voicemail, whereas during the day they can go through to a specific team.


You don’t have to settle for an off-the-shelf product. Windsor Telecom can provide bespoke inbound solutions that provide what you need, how you need it, when you need it.
Built by our in-house team, we can work with you and identify your exact specifications and then act on it to provide you with a set-up that is truly unique and helps you to reach all your business goals.

Get in touch with us on 0800 170 1880 and we can talk about how you can improve your communication solutions with a truly bespoke solution.


Don’t just take our word for it, listen to our customers.  With hundreds of positive reviews, Windsor Telecom is a beacon of light when it comes to customer service in the telecom’s world.