Boost your customer experience with real-time analysis of your teams' calls
Making sure your teams are available and ready to make and receive customer calls is vital. It boosts your customer experience, drives productivity, and ensures your business reputation.
Call Manager Plus is a seamless extension to our cloud telephony solution. It provides a simple and effective way for you to manage your teams by better handling their inbound and outbound calls. By combining traditional cloud telephony functionality such as IVRs, call queues and hold music with a visual interface and resource allocation tool, it allows colleagues and managers to easily monitor and manage both call volumes and flows.
It’s easy to set up, cost-effective and fully cloud-based, as well as having the ability to integrate into Microsoft Teams and your CRM solution, so you can make calling improvements fast and easily.
Visual and easy to use
Instantly allocate team members to queues, schedule breaks and wrap-up times.
Monitor calls, resources and KPIs, improving people management and performance.
Communicate and collaborate
Integrate cloud telephony, call management, your CRM and Microsoft Teams in one.
Quick to scale
Add people as your teams grow and flex resource against call queues quickly and easily.
Control your call queues and flows in real-time routing to the right user quickly.
Record and store to every call for training or regulatory purposes.
See and improve how your team members manage their calls.
Integrated with your cloud telephony for seamless experience.
Real-time analytics & reporting
Understand your call volumes and team’s capacity.
Visually represent your call activity to the business.
Monitor performance across multiple teams ensuring they’re readily available to answer calls.
User control app
Team members can see their own analytics, control their availability and set wrap-up time between calls.
Retain and access every call you’ve made and received for a 12 month period.
Microsoft Teams integration
Route calls through Microsoft Teams to give teams one place to handle calls.
International calling bundles
Let your teams reach further by calling outside of the UK.
Customised reporting and CRM integration
Personalise the data you see and work with us to integrate your CRM to maximise your calling experience.
A scalable call management solution for a fast-growing online retailer.
Follow the journey of how we helped an online retailer scale their technology as a result of exceptional growth. From removing a legacy PBX system and implementing a full cloud telephony based solution through to enabling our Call Manager Plus contact management solution and enabling the ability for staff to work remotely.
Take a look through our Call Manager Plus product sheet in your own time and share it with your colleagues. If you have any queries around how this solution could help your team, get in touch.Download guide