Call Manager Plus

Boost your customer experience with real-time analysis of your teams' calls

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Give us a call to start making your technology easier and more enjoyable.

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Call me today on 0800 160 1111 to chat about your call management requirements.

A seamless call management solution enabling you to manage your teams’ calls and boost your customer experience

Making sure your teams are available and ready to make and receive customer calls is vital. It boosts your customer experience, drives productivity, and ensures your business reputation.

Call Manager Plus is a seamless extension to our cloud telephony solution. It provides a simple and effective way for you to manage your teams by better handling their inbound and outbound calls. By combining traditional cloud telephony functionality such as IVRs, call queues and hold music with a visual interface and resource allocation tool, it allows colleagues and managers to easily monitor and manage both call volumes and flows.

It’s easy to set up, cost-effective and fully cloud-based, as well as having the ability to integrate into Microsoft Teams and your CRM solution, so you can make calling improvements fast and easily.

A simple and effective way to manage your teams’ calls

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Visual and easy to use
Instantly allocate team members to queues, schedule breaks and wrap-up times.

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Increased productivity
Monitor calls, resources and KPIs, improving people management and performance.

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Communicate and collaborate
Integrate cloud telephony, call management, your CRM and Microsoft Teams in one.

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Quick to scale
Add people as your teams grow and flex resource against call queues quickly and easily.

A cost-effective solution for where you don’t need a full contact centre.

  • For sales teams Allocate sales colleagues into free and busy time, schedule breaks for lunch and training, set wrap-up time to complete sales admin and view call analytics to ensure they’re hitting KPIs. Sales managers can see at-a-glance their most proactive and responsive salespeople and overall team calling performance.
  • For customer service teams Colleagues and managers can proactively manage customer journeys with full control of IVRs, call queues and flows, ensuring every customer gets a great experience. Visual wallboards enable every service team and manager to see how they’re performing and ensure compliance against goals and SLAs.
  • For technical support teams Book colleague time to answer front-line calls and build in time to manage off-line tickets in accordance with ticket schedules and SLAs. Managers can see queue volumes, abandoned calls and time to answer across every queue.
  • For other teams supporting customer calls Medical lines, charity donation lines, customer care centres, manufacturers with fault lines, hospitality booking and flight centres are a few examples of non-traditional call centres where colleagues would benefit from Call Manager Plus.

Everything Call Manager Plus has to offer

Call centre agent

Be customer focused

Queue management
Control your call queues and flows in real-time routing to the right user quickly.

Call recording
Record and store to every call for training or regulatory purposes.

Full visibility
See and improve how your team members manage their calls.

Integration
Integrated with your cloud telephony for seamless experience.

Call Manager plus reporting

Manage your team

Real-time analytics & reporting
Understand your call volumes and team’s capacity.

Wallboards
Visually represent your call activity to the business.

Management portal
Monitor performance across multiple teams ensuring they’re readily available to answer calls.

User control app
Team members can see their own analytics, control their availability and set wrap-up time between calls.

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Additional expansions

Call recording 
Retain and access every call you’ve made and received for a 12 month period.

Microsoft Teams integration
Route calls through Microsoft Teams to give teams one place to handle calls.

International calling bundles 
Let your teams reach further by calling outside of the UK.

Customised reporting and CRM integration
Personalise the data you see and work with us to integrate your CRM to maximise your calling experience.

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A scalable call management solution for a fast-growing online retailer.

Follow the journey of how we helped an online retailer scale their technology as a result of exceptional growth. From removing a legacy PBX system and implementing a full cloud telephony based solution through to enabling our Call Manager Plus contact management solution and enabling the ability for staff to work remotely.

Download our story
Call centre product sheet

One provider for your customer service needs

Take a look through our Call Manager Plus product sheet in your own time and share it with your colleagues. If you have any queries around how this solution could help your team, get in touch.

Download guide