Business Mobile Plans Help and Support | Windsor Telecom

MOBILE HELP & SUPPORT

Need help activating your business SIM or have any questions regarding your Windsor Mobile plan? Find the answers below in our frequently asked questions.

If you can’t find what you’re looking for? Call 0333 123 8080 to speak to an expert.

ABOUT OUR PLANS

What is a SIM Only Plan?

Are minutes and texts really “unlimited”?

I'm planning to travel overseas, does my plan include any roaming services?

How do I find out the Windsor Telecom ‘out-of-bundle’ charges?

What can I expect if I reach my data limit?

I’m using more data than on my current allowance, can I upgrade my plan?

I’m not using all my data allowance each month; can I downgrade my plan?

Are there any hidden costs when dialling and texting?

I only want to sign up for your Windsor Mobile Gold Plan, can I purchase other products from your Ultimate product range?

What are the Terms and Conditions of Windsor Telecom Business Mobile?

SIM CARDS

Which SIM will work in my phone?

What size SIM card will I need?

PORTING YOUR NUMBER

What is a PAC?

When porting my number, how long does it take to activate?

Why can’t I port my number to Windsor Telecom?

I’ve ported my number, but no one can reach me, what could be wrong?

SUPPORTING YOUR HANDSET & ACCESSORIES

Do you supply handsets and accessories?

My phone screen is locked, how can I unlock it?

My SIM card has been lost or stolen, what should I do?

YOUR MOBILE COVERAGE

How do I check my mobile coverage?

I don’t have very good coverage at home or in my office, what can I do?

Which countries are supported for International Roaming?

I am travelling and staying in a hotel where there is no mobile signal, what should I do?

What should I do if my calls are poor quality and are constantly dropping?

VOICEMAIL

How do I access my Voicemail account?

How long can I keep my stored Voicemails?

What is a number catcher?

How do I quickly access Voicemail settings?

Why can’t I return a call to a person leaving a Voicemail?

I’m not receiving Voicemail alerts, what could be the problem?

CALL FORWARDING & TRANSFERS

How do I setup call forwarding?

Can I transfer my calls between mobile and desktop end points?

MOBILE LIMITS

Is there a limit added to my mobile usage?

How will I know when I have reached my limit?

Can I still use my service when I’ve reached my limit?

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