Set Up My Phone - New Business Mobile | From Windsor Telecom

GETTING STARTED WITH YOUR NEW BUSINESS MOBILE

ACTIVATE YOUR SIM CARD

Welcome to Windsor Mobile, you’ve made the right choice! Find out everything you need to know about getting started with your new service right here.

GETTING STARTED WITH A NEW BUSINESS MOBILE NUMBER

Ensure your phone is fully charged before using it.

Call us on 0333 123 8080 and we’ll activate your service within 2 hours or self-activate via My Windsor.

Push the correct business SIM card out from the holder. Insert it into your phone.

GETTING STARTED WITH AN EXISTING MOBILE NUMBER (PORTING)

Call us on 0333 123 8080 and we’ll arrange to port your existing mobile number on a convenient day.

Ensure your phone is fully charged before using it.

Push the correct business SIM card out from the holder. Insert it into your phone.

DON’T FORGET

You may need to save all your contact details from your old SIM card before the date of transfer to make sure you don’t lose them. You can do this by exporting them onto your new or existing business phone or backing them up to your PC.

You must check that your phone is unlocked from a specific network operator prior to transfer day.

You need to be in the UK on the day in order for the transfer to be successful. Call us on 0333 123 8080 if you need help.

SET UP YOUR HANDSET ON TRANSFER DAY

The transfer will generally take place anytime between 11am – 4pm, Mon to Fri.

Make sure you have both your old and new business SIM cards with you. You may experience incoming calls on one business SIM card and outgoing calls on the other SIM card as well as some downtime.

You will receive a text with the settings to activate data on your handset. Accept them when they arrive.

If they don’t arrive, text ‘DATA’ to 773000 to have the settings sent to your device. If you need to manually enter your settings, please use the following:

DATA SETTINGS

APN: gamma.co.uk
Username: *leave blank*
Password: *leave blank*
MMSC URL: http://mms.gamma.co.uk/servlets/mms
MMS Proxy: 164.39.236.69
Proxy port: 80

FOR BUSINESS IPHONES

Please note only the data APN will be sent through to your Apple device. The MMS and personal hotspot APNs will need to be manually entered.

MMSC URL: http://mms.gamma.co.uk/servlets/mms
Set proxy and port to: 164.39.236.69:80
Set MMMS Max Message Size: 307200

Please note to enable Personal Hotspots on your iPhone you will need to add the Personal Hotspot APN into the device.

Tap settings > Mobile Data > Mobile data options > Mobile data network

Personal hotspot:
APN – Gamma.co.uk
Username – <blank>
Password – <blank>

Tap the left arrow at the top three times.

Press the home button.

You may be prompted to enable LTE (4G) on the handset. If prompted to do so tap enable LTE.

To check if your device is LTE (4G) enabled:
Tap > settings > Mobile data > Mobile data options > Voice & data

ONCE YOU HAVE RECEIVED ONE OF THESE MESSAGES…

‘SIM registration failed’ or ‘Network Unavailable’ you have been disconnected from your old network.

  1. Switch your phone off and remove your old business SIM card.
  2. Ensure your new business SIM card is inserted correctly.
  3. Switch the phone on and the Windsor symbol will appear on your screen.
  4. Your number has now been successfully transferred, however it may take up to 24 hours to fully activate the service.

It may help to complete the transfer by removing and then replacing the battery from the phone whilst it is turned on.

CONFIGURING A NEW BUSINESS HANDSET

Most mobile devices will come with a phone setup wizard, which is useful for setting up standard features such as time and date.

MAKE A NOTE OF YOUR PHONE’S IMEI NUMBER

Do this by dialling *#06# on your handset.

If you lose your business phone and you are able to tell us your IMEI number, we can blacklist your handset. This means that it will not be able to be connected to any UK network.

CANCEL YOUR VOICEMAIL SETTINGS

If you are using your existing phone, make sure all previous voicemail numbers and diverts are deleted from your current phone memory to avoid any difficulties with your new voicemail service.

SETTING UP VOICEMAIL

The voicemail service on your new business SIM card should already be configured so it can be used immediately.

From your phone simply call 121 or 07458 121121.

A handy map of our voicemail structure can be found here.

IF YOU ARE ASKED FOR A PIN CODE

Your default PIN number for your SIM card is 0000 should you need it.

Please note if you enter your PIN code incorrectly three times your business SIM card will be blocked to all calls.

TO UNBLOCK YOUR BUSINESS SIM CARD

You will need to obtain a PUK code (Personal Unblocking Key) by calling us on 0333 123 8080.

GOING ABROAD

If you plan on going abroad or need to make international calls (calls from the U.K. to overseas numbers) we have already ensured that your international and roaming bars are lifted. If you would like to make changes please call us.

When you arrive, your phone will automatically search for a local network. If it doesn’t, you can manually search to select the local preferred network.

WORRIED ABOUT DATA WHILE ABROAD?

Call us on 0333 123 8080 to add a data roaming bolt-on or to opt out of automatic data barring. Learn about our business mobile packages bolt-ons here.

LOST OR STOLEN PHONES

If your phone is lost or stolen, please call us on 0333 123 8080 and we will bar your business SIM card.

If you lose your phone and you are able to tell us your IMEI number (Dial *#06# on your handset for your IMEI), we can blacklist your handset. This means that it will not be able to connect to any UK network.

CUSTOMER SERVICES

Our Customer Service number, 0333 123 8080, please save us as a contact incase you need us.

MORE HELP AND SUPPORT

Find our main mobile help page here for other queries.

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