Callers are automatically and instantly directed to their nearest branch or office based on the STD code of where they are calling from. Zone Plan also allows you to map Counties, TV Regions (or even Postcodes) to unlimited target numbers.
Callers who withhold their number are still routed to their nearest office and mobile/International callers are directed to a default location.
Example Case Study
A leading high street bank would like to use one contact number (e.g. 0333 1234567) for their financial services, enabling them to benefit from economies of scale when creating promotional material or advertising. When 0333 1234567 is called, Zone Plan routes the customer to the their local branch.
Key Benefits of Zone Plan
- Avoid expensive onsite hardware based Automatic Call Distribution systems
- Advertise only one number in advertising or marketing campaigns
- Save money on telemarketing numbers for each office or branch
- Callers can receive a local service from their local office or branch
- Routing incoming calls to appropriately skilled agents or contact centres
- Calls are routed correctly, creating a more positive customer experience
- Increase productivity and provide seamless end-to-end efficient call handling
- Analyse performance and event information in real-time using My Windsor
- Scalable to meet business demands, both up and down
Country Geographic Plan (England, Ireland, Scotland, Wales, Worldwide)
Calls are routed depending on the originating telephone area e.g. calls from England may be routed to one destination whilst calls originated in Scotland terminate at another. There is also a default routing plan for all calls that cannot be recognised e.g. for a mobile.
Geographic Zone Plan (South West, South East, Midlands etc)
Calls are routed depending on the originating telephone area e.g. calls from the North may be routed to one destination whilst calls originated in the Midlands terminate at another. There is also a default routing plan for all calls that cannot be recognised e.g. for a mobile.
County Zone Plan (Cheshire, Merseyside, Inner London, Mobile etc)
Calls are routed depending on the originating telephone area e.g. calls from Dorset may be routed to one destination whilst calls originated in Hampshire terminate at another. There is also a default routing plan for all calls that cannot be recognised e.g. for a mobile.
Media/TV Zone Plan (Independent TV Region, Radio Station etc)
Calls are routed depending on the originating media region e.g. calls from Yorkshire TV Region may be routed to one destination whilst calls originated in Granada terminate at another. There is also a default routing plan for all calls that cannot be recognised e.g. for a mobile.
Postcode Zone Plan (UK Postcode Look-up)
Caller is played a welcome message and then prompted to enter their postcode. The call is then routed to the caller?s nearest branch or office.
Target numbers and call plan settings can be modified via the web using My Windsor.
Beyond Bespoke - Personalise Zone Plan
- Our Team has extensive telecoms, IT and web knowledge
- Seamless integration into your gateways or interfaces
- Our APIs allow a fully white-labeled Call Recording product
- Brand with your organisation's logos and colours
- Upgrade to our cloud-based storage archive
- Play prompts - generic or customer-specific announcements can be uploaded
- Deliver calls by percentage or based on the capabilities of each office or call centre
- Combine with other call-handling features such as time of day routing, IVR menus, sub-menus, multiple targets, targets with queues, routing to mobile etc.
For a no obligation discussion about Call Recording, please use our enquiry form or call us on 0333 123 1010.
