Over the years we have had some very encouraging and rewarding comments from our expanding client base. Many have been overwhelmed by just how powerful their 0845 numbers or other services have been and also surprised at the level of customer service we offer compared to past experiences.
We're particularly proud of these and below is selection of some of the comments we've gathered from emails, conversations and letters in the hope they give you an idea of what you can expect from us.
"From my initial call to Windsor Telecom they were helpful, knowledgeable and listened to what I actually needed before discussing solutions. One of the key points for us is the fact they have Account Managers meaning that you can actually talk to someone and receive a personal service – so many of the other providers will only communicate with you by email. 10 out of 10 for customer service!"
Amber Melnyk, Director, Travel Demons Ltd
"I just wanted to say that I used the admin area of your website the other day and I think it's brilliant! I regularly recommend you to people who are starting up businesses, so please pass on my appreciation to whoever put your website together."
Anthony Rickson, Phormula
"Thanks for getting this new arrangement set up for us.
The response from Neil and James to get the new system operational at unfeasibly short notice and after hours was a quite extraordinary example of customer service!"
Hugh Alexander, Director, Uncommon Solutions
"We use 0345 numbers for our main telephone and fax numbers. They are more beneficial for our tenants as they are included as part of their mobile and landline packages. We use them over normal landlines as they can be transferred to other numbers easily in the event of emergency.
Our account manager Jen is brilliant. A dedicated contact is much better than having to speak to different people and repeat any queries again and again."
Claire White, Executive PA, Cynon Taf Housing Association.
"Thank you for the way you have dealt with our company, it has been done in a very professional way and you came up with a solution that is perfect for our business.
If you ever need one of your potential clients to speak with a satisfied customer I would be prepared to speak with them on your behalf.
"
Gary Beasley, Director, Simplicity Health Ltd
"Windsor Telecom has, for some years, been our preferred supplier of Call Handling facilities. They are always quick to propose solutions to help us deal with our thousands of customers effectively and reliably."
Paul Hudson, Managing Director, Globus Industries Ltd.
"Targetmaster is a superb, free option for diverting calls to wherever I'm working – whether it's from home or at the offices in Old Trafford.
The system is wonderful - very easy and quick and works alongside our memorable 0845 number really well.
Many thanks Windsor Telecom!"
Philip Downs, Secretary, Manchester United Disabled Supporters Association.
"Caller queue gives us complete online control of our calls. We can monitor all calls coming in, set queue sizes and get statistics about how long our customers are waiting on the phone for.
Having caller queue also means that all our calls are answered –meaning that we are not missing out on any business opportunities."
Sultan Ali, owner of Just Visas Ltd, London.
"Windsor Telecom's service has been absolutely first class and flawless, without a doubt exactly what we were looking for. Windsor is definitely adding to the success of our company.
Keep up the good work!
"
Chris Cairns, Director, Daydream Limousines Ltd.
"As a lot of our patients tend to call from a mobile phone – our 0300 number is ideal because it means that they are not paying more than a landline call to contact us.
I was also extremely impressed with the efficient way I was able to divert our number using Windsor Telecom's Targetmaster service.
"
Yvonne Tolfree, General Manager, Wiltshire Medical Services.
"I have a bespoke call solution from Windsor Telecom and it gives me the flexibility to be anywhere in the world and still take calls economically. I really could not be without it.
Windsor Telecom's customer service is fantastic and gives me complete confidence in their service. "
Simon Church, Proprietor, Asian Dragon.
"We looked into a variety of providers when we were searching for a non-geographic number and from the start Windsor Telecom's service was consistently very good.
We have a great number – 0845 460 6616 which we receive nationwide enquiries on daily.
"
Matthew Dilks, Manager, Blue Turtle Finance.
"We have a fantastic 03 number that is easy to remember and allows our crew to call it at no cost if they have free minutes on their mobile.
If you're looking for an 03 number, call Windsor Telecom first. They have a range of numbers to suit any business and their support is first class.
"
Graeme Atkinson, Crewing Manager, Jet2.
"It is refreshing to find a company that is so well organised, so well presented but who also are a pleasure to deal with. We are so impressed it reminds me of the "Victor Kiam" advert for Remington Shavers, "I was so impressed I bought the company". If I was to invest in a company it would be with a company like yours. Well done to all at Windsor Telecom."
Martin Kellett, Artemisia Holiday Rentals
"Fax settings are great - whole package excellent and the client management very good too. You are an exemplary company."
Richard Osborne, Angel Eye Media
"Just wanted to say thanks for your help getting Targetmaster Plus added to our services so quickly. As usual your response was fantastic... I don't imagine that we are one of your bigger customers but we certainly feel like one of your important ones! Please pass on my thanks and best wishes to your team. Go Windsor!"
John Palmer, Director, FloorPlan Online
"As the owner of several small, busy companies I have been using non-geographic numbers for over 10 years. My experience with Windsor and specifically our account manager Mark Hylton has been nothing short of outstanding. Mark consistently performs professionally and shows great respect and understanding of our needs. Without hesitation I recommend Mark Hylton and Windsor Telecom as perfect examples of how business should be done."
Matt Garcia, Managing Director, Matt Garcia Design Studio
"We have two 0845 numbers from Windsor Telecom and were delighted by the efficient and helpful manner in which our order was handled by them.
We have now changed the telephone numbers on our vans for the very last time (much to the disappointment of our sign writing contractor!)"
Eamonn Cox, Director, Environmental Drainage Solutions Ltd.
"We have used Windsor Telecom for over 7 years and have never received anything less than first class service.
We now get over 1,000,000 call minutes per month on our Windsor Telecom numbers and with their help we have been able to provide reliable and high quality services to our customer base.
"
Eamonn Fogarty, Brookland Computer Services Ltd.
"We are dedicated to providing our clients with a highly professional service. Our memorable 0800 number helps us to maintain this standard by offering our clients a truly free call and it was very easy to set up. It also enables us to have a strong national presence which is ideal "
Tim Golding, Partner, BGR Bloomer Personal Injury Solicitors.
"Every time we deal with Windsor Telecom we know that we're going to have our requests for new numbers dealt with quickly and attentively. That's why we choose Windsor Telecom time and time again."
Andrew Georgiou, Director, Accidents Direct Ltd.
"Our 0300 number is superb!
0300 999 0135 highlights the emergency element of our service (999) and our new EC135 helicopter.
We came to Windsor Telecom as they had a wide range of numbers available and were able to set it up very quickly."
John Kingham, General Manager, Thames Valley and Chiltern Air Ambulance Trust.
"We have been using Vision for over 2 years and it's impressive!
We can tell how many calls we've received, how many we've missed and where our customers are calling from. This is great for monitoring the success of our advertising and the graphs make it really easy to interpret."
Robert Stiff, Managing Director, Team 24.
"Network Whisper helps us to maintain a professional image and ensures that we answer every phone call with the correct greeting, as each of our subsidiary companies' 0845 numbers come through to the same line.
We chose Windsor Telecom because it has a large selection of numbers available and its pricing structure is very good."
Tim Kent, Managing Director, Marquees by Trumps Ltd.
"We have ten memorable 0845 numbers from Windsor Telecom which we use as direct dial lines for members of our force.
I would not hesitate in recommending the services of Windsor Telecom to you. I was extremely impressed with the service that I received and the speed at which decisions could be made. Keep up the good work!"
Bob Smart, Chief Inspector, Northamptonshire Police.
"Within 5 minutes we had selected 5 memorable 0845 numbers and within 24 hours we were able to measure the effectiveness of our marketing campaigns.
I would like to personally thank Windsor Telecom and in particular Neil Burrows for the outstanding level of service that they have delivered to us."
Jason Chainey, Business Development Manager, Thomson Directories Ltd.
