Over the years we have had some very encouraging and rewarding comments from our expanding client base. Many have been overwhelmed by just how powerful their 0845 numbers or other services have been and also surprised at the level of customer service we offer compared to past experiences.
We're particularly proud of these and below is selection of some of the comments we've gathered from emails, conversations and letters in the hope they give you an idea of what you can expect from us.
" I write further to our call earlier today and would just like to tell you how impressed I was with your services. It is refreshing to speak to a company that communicates well, provides innovative and easy to understand services and cannot do enough to help. Really impressed by your facsimile relay service and the way in which my call was handled. "
Paul Turner-Mitchell Director - E&N Services Ltd
" Hey thanks, appreciate your help today, it's not often to get through to a company that is so efficient, patient and also helpful. What a breath of fresh air! "
Lisa Wardley - Repose Furniture Ltd
" Just a quick note to say a very big thank you for organising our new telephone number so promptly! From our initial conversation, to choosing a memorable number, then following through to completion was all carried out swiftly and hassle free. I would have no hesitation in recommending Windsor Telecom to any of my friends. It’s been a delight dealing with you and I look forward to speaking to you again in the future"
James - webuytouringcaravans.com
" I have dealt with Windsor Telecom since 2005 when I was pleased to secure: 08451 303 404 & 08451 303 505 and then later another fabulous number : 0800 999 777 0 which is proving a successful purchase. The account managers and accounts departments are excellent and with customer services always on hand for questions, I would not use another company for my special numbers and would recommend Windsor to any business no matter how large or small they are. Transfers are easy to manage, call stats are sent monthly, incredible, in fact call me to check if you like!"
Simon - kudos-sports.co.uk
" As a start up business it was important for us to secure an easy to remember telephone number, have the ability to migrate it to another number, and to have continuity of service. Windsor telecom offered all this at a very competitive price. I have little to no need to contact them - which is a positive thing - as I have plenty to concentrate on as I grow the business! The on-line invoicing is clear and concise and is eco-friendly too being paperless which fits with our aims around sustainability too.
Yvonne Finlayson - fillnfixit.co.uk
" We've been using Windsor Telecom for a series of 0845 numbers for several years. Never a problem, always a great service and system, which is why we've recommended them to many friends and clients."
Rory - embado.com
" Windsor Telecom have provided my company with a very easy to operate service, coupled with outstanding customer service. Our account manager responds to any queries almost immediately, with easy to follow instructions and constructive advice. I would recommend Windsor Telecom to others, with the only downside being that I wish I'd found them sooner!"
Debi - bizikids.co.uk
"I have been dealing with Wiindsor Telecom for several years and I have never had any cause for complaint. I have always found you to be a very pleasant company to deal with and I would certainly recommend them."
Marilyn - Bodyclock.co.uk
"I must say, my compliments to whoever employed you as Business Adviser/Customer Account Manager. I'm pleased to hear from an enthusiastic employee who genuinely takes an interest and immerses themselves in what the customer does and what they may need in the future. I'm so impressed, I've already decided that I'll definitely be getting more numbers off yourselves at some stage. Full marks on building rapport with customers! Glad to have you as the new account manager.
Have yourself a great day, Lee!!"
Ayesha Aslam - Airport Executive Travel Ltd
"Hi Sonia - just a quick message to thank you for your responsive callback this morning. As you know my Internet connection failed, thus killing off my VOIP phones system. During my manual failover using my windsor I did incorrectly dial the wrong 0800 (to test the redirection) on my phone which resulted in getting the error "Number was disconnected", which put me into that panic spin!
With your calm direction you helped me get back up and running. I was impressed to get the call quickly and by someone who could help me and not just paper shuffle - like some support companies!"
Caspar Pritchard - Printsoft Systems
"From my initial call to Windsor Telecom they were helpful, knowledgeable and listened to what I actually needed before discussing solutions. One of the key points for us is the fact they have Account Managers meaning that you can actually talk to someone and receive a personal service – so many of the other providers will only communicate with you by email. 10 out of 10 for customer service!"
Amber Melnyk, Director, Travel Demons Ltd
"I just wanted to say that I used the admin area of your website the other day and I think it's brilliant! I regularly recommend you to people who are starting up businesses, so please pass on my appreciation to whoever put your website together."
Anthony Rickson, Phormula
"Thanks for getting this new arrangement set up for us.
The response from Neil and James to get the new system operational at unfeasibly short notice and after hours was a quite extraordinary example of customer service!"
Hugh Alexander, Director, Uncommon Solutions
"We use 0345 numbers for our main telephone and fax numbers. They are more beneficial for our tenants as they are included as part of their mobile and landline packages. We use them over normal landlines as they can be transferred to other numbers easily in the event of emergency.
Our account manager Jen is brilliant. A dedicated contact is much better than having to speak to different people and repeat any queries again and again."
Claire White, Executive PA, Cynon Taf Housing Association.
"Thank you for the way you have dealt with our company, it has been done in a very professional way and you came up with a solution that is perfect for our business.
If you ever need one of your potential clients to speak with a satisfied customer I would be prepared to speak with them on your behalf.
"
Gary Beasley, Director, Simplicity Health Ltd
"Windsor Telecom has, for some years, been our preferred supplier of Call Handling facilities. They are always quick to propose solutions to help us deal with our thousands of customers effectively and reliably."
Paul Hudson, Managing Director, Globus Industries Ltd.
"Instant call rerouting is a superb, free option for diverting calls to wherever I'm working – whether it's from home or at the offices in Old Trafford.
The system is wonderful - very easy and quick and works alongside our memorable 0845 number really well.
Many thanks Windsor Telecom!"
Philip Downs, Secretary, Manchester United Disabled Supporters Association.
"Caller queue gives us complete online control of our calls. We can monitor all calls coming in, set queue sizes and get statistics about how long our customers are waiting on the phone for.
Having caller queue also means that all our calls are answered –meaning that we are not missing out on any business opportunities."
Sultan Ali, owner of Just Visas Ltd, London.
"Windsor Telecom's service has been absolutely first class and flawless, without a doubt exactly what we were looking for. Windsor is definitely adding to the success of our company.
Keep up the good work!
"
Chris Cairns, Director, Daydream Limousines Ltd.
"As a lot of our patients tend to call from a mobile phone – our 0300 number is ideal because it means that they are not paying more than a landline call to contact us.
I was also extremely impressed with the efficient way I was able to divert our number using Windsor Telecom's Instant call rerouting service.
"
Yvonne Tolfree, General Manager, Wiltshire Medical Services.
"I have a bespoke call solution from Windsor Telecom and it gives me the flexibility to be anywhere in the world and still take calls economically. I really could not be without it.
Windsor Telecom's customer service is fantastic and gives me complete confidence in their service. "
Simon Church, Proprietor, Asian Dragon.
"We looked into a variety of providers when we were searching for a non-geographic number and from the start Windsor Telecom's service was consistently very good.
We have a great number – 0845 460 6616 which we receive nationwide enquiries on daily.
"
Matthew Dilks, Manager, Blue Turtle Finance.
"Jo and Windsor Telecom have helped support my business since I decided to start up.
I found Jo to be very knowledgeable about the products she was supplying. But more importantly it was the
application of the relationship management that I find incredible.
Every solution that I have purchased through
Jo and the team works. Jo McGhee is there every step of the way with a real engaging support and advice.
As a result my business growth is controlled and moves in the right direction and I have Telephony
solutions in areas that trade in that is fully scalable. I can switch areas on and off in an instant and keep my running
costs down to a minimum.
Jo I look forward to a long relationship with Winsor Telecom as a result of you being my account manager. "
Lee Bennett - LockMan 247
"Thanks to Windsor Telecoms revolutionary online call management system we don’t have to ever miss a single sales call. Our clients are guaranteed to speak to an agent every time without ever hearing an engaged tone. While the feature to divert anytime anywhere frees up our team to multi task on the go saving thousands on the cost of a desk bound telephone receptionist employee..."
Roni - sohoprint.co.uk
"I decided to use Windsor Telecom having become disgruntled with my old supplier of 0845 numbers. Not only are their prices competitive, but the service they provide is outstanding. They are always there to help and the team are a pleasure to deal with. The reporting side of Windsor is easy to use and very thorough. I would not hesitate in recommending Windsor Telecom to colleagues"
Fergus - jjmarketing.co.uk
"Loved working with Windsor on the setup of our 0800 number. Great team, made the buying process a pleasure. Already seeing a uplift in enquiries"
George Thomas, jabang.co.uk
"We have used Windsor Telecom services since 2006 and their products enable us to run our business professionally and very cost effectively. The systems are very easy to manage and we definitely wouldn't be without them. Added to this the account management support is superb – very efficient and friendly. I wouldn't hesitate to recommend Windsor Telecom to any business."
Debbie Wren, Partner, Dovetail
"We've been a Windsor Telecom client pretty much since they've been started. Service, delivery and customer support have delivered just what we want, when we needed it. Quite frankly, a very happy customer."
Gordon McMurray, www.easyrule.co.uk
"The convenience and speed that I can switch my 0845 number to wherever I am is is truly invaluable to my business and it was the best thing that I have ever purchased in fact without it my business would not have grown as it has in the past 5 years from a garden shed at the bottom of my garden to two modern factories we have today."
Rick Gathercole, Managing Director - Lillypad Leisure
"I have been using Windsor Telecom for the last three years now and all I can say is I am completely satisfied not only the reliability of the system and billing process (easy to use and understand) but with the helpful and "can do" attitude of the staff. Windsor Telecom provide me with an exemplary service."
Barry Paschali, Director, PASCHALi Greener Working Solutions
"It is refreshing to find a company that is so well organised, so well presented but who also are a pleasure to deal with. We are so impressed it reminds me of the "Victor Kiam" advert for Remington Shavers, "I was so impressed I bought the company". If I was to invest in a company it would be with a company like yours. Well done to all at Windsor Telecom."
Martin Kellett, Artemisia Holiday Rentals
"Fax settings are great - whole package excellent and the client management very good too. You are an exemplary company."
Richard Osborne, Angel Eye Media
"Just wanted to say thanks for your help getting Instant call rerouting Plus added to our services so quickly. As usual your response was fantastic... I don't imagine that we are one of your bigger customers but we certainly feel like one of your important ones! Please pass on my thanks and best wishes to your team. Go Windsor!"
John Palmer, Director, FloorPlan Online
"As the owner of several small, busy companies I have been using non-geographic numbers for over 10 years. My experience with Windsor and specifically our account manager Mark Hylton has been nothing short of outstanding. Mark consistently performs professionally and shows great respect and understanding of our needs. Without hesitation I recommend Mark Hylton and Windsor Telecom as perfect examples of how business should be done."
Matt Garcia, Managing Director, Matt Garcia Design Studio
"We have two 0845 numbers from Windsor Telecom and were delighted by the efficient and helpful manner in which our order was handled by them.
We have now changed the telephone numbers on our vans for the very last time (much to the disappointment of our sign writing contractor!)"
Eamonn Cox, Director, Environmental Drainage Solutions Ltd.
"We have used Windsor Telecom for over 7 years and have never received anything less than first class service.
We now get over 1,000,000 call minutes per month on our Windsor Telecom numbers and with their help we have been able to provide reliable and high quality services to our customer base.
"
Eamonn Fogarty, Brookland Computer Services Ltd.
"We are dedicated to providing our clients with a highly professional service. Our memorable 0800 number helps us to maintain this standard by offering our clients a truly free call and it was very easy to set up. It also enables us to have a strong national presence which is ideal "
Tim Golding, Partner, BGR Bloomer Personal Injury Solicitors.
"Every time we deal with Windsor Telecom we know that we're going to have our requests for new numbers dealt with quickly and attentively. That's why we choose Windsor Telecom time and time again."
Andrew Georgiou, Director, Accidents Direct Ltd.
"Our 0300 number is superb!
0300 999 0135 highlights the emergency element of our service (999) and our new EC135 helicopter.
We came to Windsor Telecom as they had a wide range of numbers available and were able to set it up very quickly."
John Kingham, General Manager, Thames Valley and Chiltern Air Ambulance Trust.
"We have been using Vision for over 2 years and it's impressive!
We can tell how many calls we've received, how many we've missed and where our customers are calling from. This is great for monitoring the success of our advertising and the graphs make it really easy to interpret."
Robert Stiff, Managing Director, Team 24.
"Network Whisper helps us to maintain a professional image and ensures that we answer every phone call with the correct greeting, as each of our subsidiary companies' 0845 numbers come through to the same line.
We chose Windsor Telecom because it has a large selection of numbers available and its pricing structure is very good."
Tim Kent, Managing Director, Marquees by Trumps Ltd.
"We have ten memorable 0845 numbers from Windsor Telecom which we use as direct dial lines for members of our force.
I would not hesitate in recommending the services of Windsor Telecom to you. I was extremely impressed with the service that I received and the speed at which decisions could be made. Keep up the good work!"
Bob Smart, Chief Inspector, Northamptonshire Police.
"Within 5 minutes we had selected 5 memorable 0845 numbers and within 24 hours we were able to measure the effectiveness of our marketing campaigns.
I would like to personally thank Windsor Telecom and in particular Neil Burrows for the outstanding level of service that they have delivered to us."
Jason Chainey, Business Development Manager, Thomson Directories Ltd.
"We have a fantastic 03 number that is easy to remember and allows our crew to call it at no cost if they have free minutes on their mobile.
If you're looking for an 03 number, call Windsor Telecom first. They have a range of numbers to suit any business and their support is first class.
"
Graeme Atkinson, Crewing Manager, Jet2.
