Call Record

• Record both inbound and outbound calls
  
  
• Flexibility allows you to select how many calls you want to record
  
  
• No need to install expensive equipment and software
  
  
• Download your recorded caller via audio files to your email inbox

How Does Call Record Work?

Telephone has always been one of the popular ways to carry out business . With so much customer contact via the phone these days, missing the details from an important conversation could prove disastrous. Indeed many organisations now have a legal/regulatory requirement to record calls.

Until recently, the only option for businesses wishing to record calls was to purchase and install costly digital recording equipment located on site. Windsor Telecom’s Call Record solutions empower you with the freedom to record telephone conversations at the touch of a button or automatically as required. Since this is done using our network, you will not need to purchase expensive hardware or maintain it.

Once a call has finished the recording is automatically converted into an audio file (e.g. MP3) and emailed directly to an email inbox of your choice. For those businesses with larger volumes of calls and recording requirements our Audio Server solution is the perfect addition to Call Record.

Options of Call Record

You can record both inbound and outbound calls in three simple formats:

• All Calls

  All calls are recorded. This option is ideal for businesses within the Financial and Legal Sectors where advice given over the phone is accountable and all details are significant.
  
  

• On Demand

  Utilising the ‘#’ button on your telephone keypad you can record whole or part conversations.
  
  
  

• By Percentage

  Our service allows you to specify the volume of calls that you wish to record. This is perfect for staff training requirements or quality control measures.

The Benefits

• Reduces the risk of your business missing key details from phone calls
  
  
• Recorded calls can be sent to colleagues via email or stored in archive

The Costs

Call Record:

£95 one-off connection fee

£320 Annual Service Charge

Call Record Advanced (Includes Audio Server):

£150 one-off connection fee

£400 Annual Service Charge

Call Costs:

Record All Calls: 2p per min
Record on Demand: 4p per min
Record by Percentage: 4p per min