Client Brief

A leisure company responsible for managing 19 centres across 9 towns in the South East required a call handling solution that would ensure customers receive answers to their calls in an efficient and timely manner. At a number of the centres calls were being left unanswered by staff dealing with face to face enquires and as a consequence valuable members and bookings were being lost.

Solution

Using Windsor Telecom as a specialist the reseller worked through a number of bespoke designs with the leisure company that would enable calls to be answered quickly to provide customer satisfaction and increase revenues through bookings taken. The final solution allows for a number of levels of menu to determine the nature of the call, several potential answering points to be tried and where appropriate info-mericals to be played. The customer can upload their own audios and change the menu settings as well a view the statistical information that allows them to adjust the call solution to handle occasions such as bank and school holidays.

Client Brief:

A Marketing Agency working heavily in the Motor Industry was looking for an inbound tracking mechanism to determine the success of marketing across mediums other than the web. Added to this was a requirement to ensure that where required calls were recorded and the end client made aware of missed calls via an immediate alert. The whole solution needed to be controlled in terms of management and add on of various elements by the Marketing Agency with the Reseller providing the provision of both Geographic and Non Geographic Numbers.

Solution

A bespoke management solution was built for the Marketing Agency that included API connectivity to enable maximum manipulation of the intelligent and statistical platforms. An individual white label site was created for one of the Agency brands so that end clients could access their statistics without entering the resellers site. Call record with additional storage and Missed call alerts are sold as bolt on elements to the solution.

Client Brief

A client running a huge number of holiday retreats required flexibility in the way in which calls were answered by those sites that were too small to have full time staff taking bookings . Additionally the customer wanted to be able to ensure that information about the retreats was easily available without needing to talk to a person and that in the event of a retreat being closed or suffering an incident calls for that site could be quickly moved to a new answering point.

Solution

Taking a number of our standard reseller products and combining them into a bespoke solution that allowed for parent and child working , enabled this customer to ensure that each retreat has the correct network intelligence to allow it to work within its capabilities . The flexibility of the network intelligence also allows for changes to be made easily and quickly either in the event of the retreat needing to close or because it was unmanned.

Become a Windsor Telecom Reseller Today!

Mandy Hill, Head of Partnerships will invest her time in understanding your business and customers. Together, you can devise a plan to add value to your customer base and increase your profits. Once a reseller, you'll have full access to our Customer Service Support, Marketing and IT Teams. To find out more about our reseller scheme, please call Mandy Hill on 0333 123 5020 or fill the enquiry form to the right.