Net Planner

• Full online and web-based inbound call management service
  
  
• Optional advanced features may be added in the future as your business evolves
  
  
• Redirect your calls on busy or when you are unable to answer to up to 2 alternate numbers and/or voicemail (e.g. mobile phone)
  
  
• Your settings can be changed instantly online (perfect for unforeseen circumstances)
  
  
• Gives you control over which telephone number your calls are directed to in and out of hours
  
  
• Includes 3 time zone settings per day (e.g. morning, lunchtime, evening)
  
  
• Each time zone has its own divert plan (destination numbers)
  
  
• Net Planner Plus allows you to dial in and record specific greetings or upload professional messages

What is Net Planner?

This product is a time dimensional inbound call management solution that will evolve as your business does. The basic service Net Planner enables you to instantly change call routing online giving you the power and flexibility to receive your calls where and when you need them. It also empowers you to select where your inbound calls are routed to within 3 flexible time zones per day (e.g. your defined versions of morning, lunchtime and evening). You are always able to add additional features over time, such as Mid Call Transfer and Call Record.

Net Planner Features

• Full Web Management

  This service enables you to make unlimited 'real-time' changes to your Net Planner settings online. Allocate which landline or mobile phone numbers your calls to be directed to and receive all your calls both in and out of hours.
  
  
  

• Time and Date Plan

  Set your opening and business hours instantly. This enables you to control where your calls go to during specific times. Net Planner provides you with 3 different time zones for each day. All your inbound phone calls will be answered promptly and efficiently at your set destination (e.g. landline or mobile phone).
  
  
  

• Divert Plan

  Instantly control the destination of your inbound calls if you are unable to confidently answer your phone or when your phone lines are busy. You are able to redirect your calls to two alternative numbers or send them directly to voicemail. You are also able to set the amount of time (in seconds) the call rings for before it automatically redirects to your alternative number/s. All changes are instantly recognised and hidden from your callers. With Windsor Telecom it is possible to redirect to a UK mobile phone but you will pay the call costs.
  
  
  

• Voicemail to Email

  Voicemail has always been an ideal way to manage the overflow of your daily calls or out of hours enquiries. Your calls are routed to your voicemail based on the settings you provide in your Time/Date Plan and Divert Plan. Messages are then instantly emailed to you as an audio file (e.g Wav file) that can be listened to in Media Player or Real Player etc. The advantage of this is the ability to easily and quickly find and re-listen to your messages. Additionally you have the ability to store them neatly in your email files.
  
  

• Net Planner Plus

  This includes the ability to change your 'welcome', 'out of hours' and 'busy' messages instantly via a dedicated 0871 phone number. Alternatively, you have the ability to upload professionally recorded messages (audio files) to our server.

The Costs

Net Planner:

£150 One-off Connection Fee

£300 Annual Service Charge

Net Planner Plus:

£195 One-off Connection Fee

£380 Annual Service Charge

Net Planner Additional Features

Net Planner Audio Server

Allows you to store recorded calls and voice messages on our secure server. The recordings can be searched by date and Wav or MP3 audio files can be downloaded via email.

£19.99 per month

Net Planner Call Record Basic

Inbound calls are recorded sent as a .wav file to a nominated email address. You can choose to record all calls, a percentage of calls or on demand at the touch of a button.

£19.99 per month

Net Planner Call Record Advanced

This feature allows you to store recorded calls on our secure server. You can then search and download the .wav files that you need.

£29.99 per month

Net Planner Call Whisper

Calls are announced, letting you know which telephone number, advert or reference the caller is responding to.

£19.99 per month

Net Planner Mid-Call Transfer

Gives you the ability to forward and/or announce the call to another number without using another telephone line.

£19.99 per month