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Your number would simply be routed to a 'destination number' of your choice. This is commonly your existing landline or mobile.
Our numbers run on our own robust intelligent system, which means you can add call management facilities, such as the ability to re-route your memorable number (e.g. change your destination number) at anytime or become more efficient by obtaining call statistics.
Additionally call management can help by allowing you to deal with your customers more effectively by allowing calls to go to different staff etc.
Please learn more about our numbers here or speak with one of our expert team by calling 0333 123 1010 or making an online enquiry.
Your memorable number(s) can be re-routed to a landline/mobile*/international number** of your choice instantly. To do this, simply login to My Windsor and change your current destination target(s). You can also set the ring duration before your calls go to voicemail/mobile.
If you have our Targetmaster system you can also re-route your number(s) over the phone.
*Routing to a mobile is only available on our Inclusive Package / Package 2 / Package 3 or if you have Targetmaster Plus. A credit check and divert rates apply.
**Routing internationally is only available on Package 2 and Package 3 and Targetmaster World. A credit check and divert rates apply.
With the fast moving nature of IT, telephone and mobile phone technology we have seen the odd occasion when our customers experience difficulties. For example, listening to Voicemail to Email messages on an iPhone or reading Fax to Email attachments on a Mac. These are generally something we can resolve, or find a solution to although we cannot give you a 100% guarantee. We always advise you to speak with a member of our team who can discuss your specific needs and also carry out any appropriate tests.
Some of our customers have found that this website is useful to enable them to resolve this problem www.iphoneconvert.com. Windsor Telecom does not take responsibility for the content of this website. Please contact us if you require any further information.
Yes, all new number connections come with our Inclusive Package which gives you all the basic call management features that will help you answer more calls and become more efficient. This includes our online call statistics system, Vision. Vision lets you analyse and evaluate the number of calls you receive to your number(s), busy periods, missed calls, the geographic location of your callers and much more! Vision is especially ideal for anyone in management, marketing or running their own business. To access Vision, simply login to My Windsor and click on 'My Stats'.
Yes, although there isn‘t always a 100% guarantee of connection. It very much depends on the reliability of the international network operator. To dial a non-geographic number from overseas people will simply have to enter (0044) and drop the leading ‘0‘ as normal.
Yes this is something many other businesses do. This process is very simple and our best advice is to get in touch with one of our team and read more on our porting page.
Yes, all new number connections come with our Inclusive Package which gives you all the basic call management features that will help you answer more calls and become more efficient. This includes Voicemail to Email which lets you receive all your voicemail messages in your email inbox. This means that you can store and share them with ease – simply save them to your computer or forward them to a colleague or another department in the same way that you’d forward an email. Can work with Blackberrys and other email compatible mobile phones.
This depends on what call management products you have with us.
1) If you have Targetmaster you can change your voicemail message by phoning 0844 247 5050 and following the voice prompts.
2) If you have Package 4 you can upload your audio messages as and when required with your Flexible Audio Uploads feature. You can access this through your My Windsor account.
3) For all other Packages you will need to speak with a member of our customer services team who will assist you in changing your voicemail message. Please call 0333 123 8080.
No, that’s the beauty of our numbers. Windsor Telecom simply connects your new Windsor phone number to your existing telephone landline number (this is called your 'Target Number' and is commonly your current contact number). Your Target Number still remains fully active and your callers will still be able to reach you on it. Either way your business will receive the call as normal. You can change this 'Target Number' at anytime by logging into My Windsor.
Inbound minutes are the total number of call minutes you receive to your memorable numbers.
With 0800/0808 numbers and 03 numbers you may be required to pay for some of these minutes if you exceed your free allocation. For example, if you have an 03 number and you are on our Inclusive Package, you will have 1000 free minutes per month. After you have used these free minutes, it will cost you just 1 pence per minute on the calls you receive.
For even more free inbound minutes you can upgrade to Package 2 or Package 3.
Our memorable 0845 numbers come with unlimited free inbound minutes.
Our Inclusive Package is a bundle of the basic call management features that will help you to answer more calls and become more efficient. They are so useful that we believe that everyone with non-geographic numbers will benefit from them and that’s why they are free with all of our memorable numbers.
There are numerous benefits to upgrading to Package 2 and many of our customers do this for even more flexibility.
Package 2 comes with a free fax number and our Fax to Email service. Fax to Email enables you to receive all your faxes to an email address of your choice. This will help you save money, time and resources.
Package 2 also enables you to choose the specific days and times when your callers will automatically be re-routed to another landline, mobile or voicemail.
You may also find that you’d like more free inbound minutes. By upgrading to Package 2 you will get even more free minutes to your memorable number(s) if applicable.
Package 2 comes with all this and much more for only £10 a month extra.
Windsor Telecom guarantees not to increase your service charge for three years. After that we reserve the right to increase them by the index rate of inflation.
BT Call Sign lets you have two landline numbers on the same phone line, both giving a slightly different ring tone. If you nominate one of them as being the destination number you can identify how to answer the call if you work from home for example. We advise you to get in touch with BT to confirm that Call Sign is available for you and then login to My Windsor or your Targetmaster service to redirect the calls to go to your relevant Call Sign number. Equally, DDI phone numbers are simply another landline that routes to an extension using your own switchboard facilities, so they are compatible also.
Yes all stated prices exclude VAT at 17.5%
Other phone operator charges may vary as they may charge more than BT
Daytime Rate 08.00 to 18.00 Monday - Friday Evening Rate Before 08.00 and after 18.00 Monday - Friday. *For customers who are on BT’s Anytime/Evening and Weekend call plans.
