Frequently Asked Questions

Q. How do I redirect my memorable phone number?

All of our non-geographic numbers come with two essential services, one of them being Targetmaster our unique redirection solution. This enables you to redirect your telephone number within seconds.

Q. Can I divert my phone number to a mobile phone?

● Yes, for a list of potential call charges please click here
● In order to divert to a mobile phone through our Targetmaster service you will need to upgrade to our Targetmaster Plus.

Q. How do I use your Targetmaster service?

● Simply dial 0844 8 50 50 50 from any phone.
● Enter the non-geographic number you wish to redirect.
● Enter your 6 digit PIN number and then follow the simple instructions.
● Your redirection will be confirmed at the end of the phone call.

Q. How can I find out how many phone calls I am receiving on my number?

● With all our numbers you will get an ongoing breakdown of your calls and monthly call reporting. Using your account number and password you can access these via your online account. Please log in here.

Q. Can people dial my memorable non-geographic number from abroad?

● Yes although there isn’t always a 100% guarantee.
● The regulatory body Ofcom (formerly Oftel) have requested that all international carriers make 0870 non-geographic numbers diallable from abroad. However this is greatly influenced by the reliability of the international network operator involved.
● Your non-geographic number very much works like a landline number where in order to work internationally you need to enter (0044) and drop the leading ‘0’.

Q. Is it possible for me to port my other non-geographic numbers to Windsor Telecom to receive a better service and rate?

● Yes this is something many other businesses do. This process is very simple and we have porting arrangements with 10 other Telecoms providers including BT and Cable & Wireless.
● If you would like further information please click here.

Q. How long will my contract be with Windsor Telecom?

● Windsor Telecom operates a minimum 12 month contract The minimum period for from the Initial Connection date.
● As with all our contracts this agreement will carry on after the expiry of the minimum period.
● If you wish you are able to terminate the agreement during month 11 of the contract.

Q. Does Windsor Telecom provide out of hours call routing for memorable numbers?

● Yes our Out of hours call routing service is available 24 hours a day through a range of online and telephone based call plan solutions includingTargetmaster, Call Planner and Call Manager.

Q. What is the maximum cost my callers will pay to dial my number using BT?

Prices exclude VAT. Other phone operators may charge less.

Daytime Rate 08.00 to 18.00 Monday - Friday
Evening Rate Before 08.00 and after 18.00 Monday - Friday
Weekend Rate All day Saturday & Sunday (00.00 Sat - 23.59 Sun)

Q. Will I need to get another line installed anywhere to receive calls on my 0800/0844/0845/0870/0871 phone number?

● No, that’s the beauty of our numbers. Windsor Telecom simply connects the 08 phone number to your existing telephone number (this is called your ‘Destination Number’ and is commonly your current contact number). Your Destination Number still remains fully active and your callers will still be able to reach you on your existing 01 or 02 numbers or your new non-geographic number (NGN). Either way your business will receive the call as normal.

Q. How much do calls cost from an 0845, 0870 or 0800 number?

● This is a very common question amongst businesses considering a non-geographic number. Outgoing calls cannot be made on you non-geographic number, they will only carry inbound call traffic. That way you will never receive a bill from Windsor Telecom for making outbound phone calls.

Q. Q. Will the annual service charge go up next year?

● Windsor Telecom guarantees not to increase your annual service charge for three years. After that we reserve the right to increase them by the index rate of inflation. However our preferred system of obtaining this yearly fee is by a standing order direct from your bank. The amount taken is a fixed amount of money on a fixed date. In contrast to a Direct Debit we do not have any control over changing payment amounts or payment dates.

Q. Can I use the BT Call Sign facility or business Direct Dial (DDI) numbers?

● BT Call Sign lets you have two landline numbers on the same phone line, both giving a slightly different ring tone. If you nominate one of them as being the destination number you can identify how to answer the call if you work from home for example. We advise you to get in touch with BT to confirm that Call Sign is available for you and then use your Targetmaster service to redirect the calls to go to your new non-geographic number. Equally, DDI phone numbers are simply another landline that routes to an extension using your own switchboard facilities, so they are compatible also.