Helpline: 0333 123 1010
About Numbers Call Handling Porting Partners My Windsor Support Services Contact
Toolbox Upgrades Vision Upgrade Bespoke Solutions
Bespoke Call Handling

Windsor has millions of highly memorable phone numbers to choose from. Design your perfect inbound call solution to compliment your perfect phone number.

Our aim is to understand your business goals and be responsive to the changing needs of your business. Once we have gained an insight into your business, we build tailored solutions for your complex requirements. Our web-based applications are designed, delivered and supported by our in-house development team.

Windsor has made major contributions to business success in the following sectors: Legal, Financial Services, Retail, Manufacturing, Transport and Travel. We provide phone numbers and bespoke call handling solutions to: Ebay, Nuffield Hospitals, Bayer PLC, Lloyds TSB, Thomson Directories and Jet2.

Our solutions offer these key benefits

  • Avoid long-term, complex and expensive hardware-based solutions
  • Work with us to design a simple, easy to use network-based bespoke solution
  • Cut telecoms spend whilst improving your service delivery
  • Improve the experience of your callers and route calls efficiently
  • Reduce costs through flexible working (staff can hot-desk or work from home)
  • Fix inbound call costs with a tailor-made call minute package
  • We can work directly with you, or via outsource/systems integration partners
  • Provide dependable call routing to enhance customer service
  • Design a bespoke call recording solution to suit your business
  • Use out of hours/emergency routing to provide a continuous service
  • Setup a tailor-made Zone Plan directing callers based on their location
  • Switch your existing 08x numbers to Windsor to reduce costs

  

Client Brief

Ebay Motors wanted to be able to allocate telephone numbers to their dealers as and when required. They also wanted to be able to find out how many potential car buyers were responding by phone to ads placed on the website.

Solution
We were able to provide Ebay Motors with a large batch of non-geographic numbers along with a fully customised web service that enabled them to distribute their numbers to their dealers as and when required. We were also able to supply them with a sophisticated call statistics package which detailed exactly how many calls each of their numbers received, call durations, missed calls and more.

Large Car Company

Client Brief

This client specialises in supplying used cars from a number of branches based in England and Wales.

The company had over 300 non-geographic numbers with another provider that it used for its various marketing campaigns. The type of campaign determines which branch the calls are diverted to and because the business had so many numbers it needed to be able to easily control this with the option to record calls if required.

Solution
We were able to port the company's numbers to us and develop a unique online solution that enabled them to literally 'drag and drop' their numbers (represented by user-friendly icons) into an on-screen section dedicated to each branch. They can also use the same method to turn on/off the call recording for each number – all of which are activated instantly.

For a no obligation discussion about your Call Handling needs, contact our expert team today on 0333 123 1010 or make a quick enquiry online.

See Bespoke Solutions for Business »
See Bespoke Solutions for Public Sector/Charity »



Popular Pages

03 Numbers

0845 Numbers

0800 Numbers

Call Handling

Compare Phone Numbers

Online Call Statistics

Browse

Home

SMS Text Messaging

Clients

News & Press

Case Studies

Privacy Policy

Contact Us

Windsor Telecom Plc

Ground Floor

St. Stephens House

Dogflud Way

Farnham, GU9 7UD

Follow us on Twitter