For over 10 years Windsor has worked with companies of all sizes to improve their inbound call handling. We want to give you the freedom you need to concentrate on the issues that are most important for your business: saving money, ensuring business continuity and increasing productivity.
Our solutions offer these key benefits
- Avoid long-term, complex and expensive hardware-based solutions
- Work with us to design a simple, easy to use network-based bespoke solution
- Cut telecoms spend whilst improving your service delivery
- Improve the experience of your callers and route calls efficiently
- Reduce costs through flexible working (staff can hot-desk or work from home)
- Fix inbound call costs with a tailor-made call minute package
- We can work directly with you, or via outsource/systems integration partners
- Provide dependable call routing to enhance customer service
- Design a bespoke call recording solution to suit your business
- Use out of hours/emergency routing to provide a continuous service
- Setup a tailor-made Zone Plan directing callers based on their location
- Switch your existing 08x numbers to Windsor to reduce costs
Client Brief
Dpivision.com Ltd wanted a way of managing large volumes of calls to its 0845 number, in order to keep more callers on the line and reduce the amount of its missed calls. The company wanted a simple and convenient way to achieve this without having to install expensive in-house equipment.
Solution
Working with Dpivision.com Ltd, we decided that a call queuing feature, in conjunction with its existing 0845 number with us, would enable the company to manage a large volume of calls, meaning that more callers would stay on the line and reduce the number of missed calls to its customer support line.
The company also wanted its callers to know which position in the queue they were – as an incentive to stay in the queue for longer. With this in mind, we were able to specifically customise their call queuing feature so that a recorded message informed callers of their position in the queue.
Client Brief
DIPT Ltd wanted to significantly reduce the amount of time their staff spent on transferring telephone calls from their head office to their satellite branches. They wanted to do this without having to promote separate contact numbers for each depot.
Solution
We were able to offer DIPT Ltd our customised Zone Plan Service. Zone Plan works in tandem with all of our memorable non-geographic numbers and functions by identifying the location of callers (based on their dialling code) and instantly transferring them to their nearest branch or depot without interruption. For example, if one of DIPT Ltd's potential customers phoned 0845 230 60 70 from Sheffield, they would automatically be put through to the company's nearest branch in Chesterfield. This ensures that all calls are answered by the right staff and that each customer is receiving a truly local service.
For a no obligation discussion about your Call Handling needs,
contact our expert team today on 0333 123 1010 or make a quick enquiry online.
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